Analyze the feedback you've collected

Once you've collected your feedback in one place and imported your customers, you're in a great place. Now you can run some queries to figure out who to build features for.

Query Feature Requests by MRR

Your customer feedback is not created equal. With Savio, you can filter your feature requests by things like MRR:

Query Feature Requests by Plan

Or you can see all feature requests from customers on a certain plan:

Query Feature Requests by Priority and Effort

Good ol' low-hanging fruit. When you assign priority and effort to your feature requests, you can find the intersection of valuable and easy:

Query Feature Requests from Churned Customers

Because you're recording whether feedback came from a churned customer, a lost deal, a teammate, an active customer, or a prospect, you can easily find feature requests from (for example) churned customers:

Stack your filters

You can stack filters to find feature requests from people who meet BOTH criteria:

Dig into your feedback

You can dig into the customer feedback about a feature request. You'll see:

  • each person who's left feedback
  • their MRR and plan
  • the specific feedback they left and when they left it
  • whether the feedback was from a churned customer, a lost deal, an active customer, a teammate, a prospect, or someone else

You can use this information to figure out the surface area of the customer's problem, inform what a good solution would look like, figure out what kinds of users and accounts have this problem, and reach out to customers to validate problem and solution. You can learn more about digging into the feedback for a given feature request here.