No, Your Customer Is Not Always Right. Why You Need to Validate Customer Requests
In this thought-provoking article, discover why the age-old adage 'the customer is always right' may not always hold true.
How to write a product spec
Learn how to create a comprehensive and effective product specification with our step-by-step guide.
How to Build a Product Launch Checklist
Learn how to create a comprehensive product launch checklist that ensures a successful and organized product launch.
How to Create a Product Portfolio Roadmap
Learn how to create a comprehensive product portfolio roadmap that aligns with your business goals and effectively communicates your product strategy.
Product Design Tips and Tricks for Building More Resilient Products
Discover expert product design tips and tricks to create resilient and durable products.
How to Organize Customer Feedback
Learn effective strategies and practical tips on how to organize customer feedback for your business.
Tips and Tricks for Product Roadmap Communication
Master the art of communicating your product roadmap effectively with these essential tips and tricks.
Product Discovery How-To: Actionable Tips and Strategies
Learn how to effectively navigate the process of product discovery with actionable tips and strategies.
Improve Your Product with Customer Feedback you Already Have
Learn how to leverage the customer feedback you already have to enhance and refine your product.
How to Write Release Notes
Learn how to craft clear, concise, and informative release notes that effectively communicate updates and enhancements to your audience.
How to Build a Technology Roadmap
Learn how to create a comprehensive technology roadmap that aligns with your business goals and drives innovation.
How to Create a Product Development Strategy?
Learn how to develop a winning product development strategy with our comprehensive guide.
How to Write an Epic (for Product Managers)
Learn the secrets to crafting an epic product management strategy with our comprehensive guide.
How Product Managers Measure Product-Market Fit
Learn how product managers measure product-market fit and gain insights into the strategies and methodologies they use to assess the alignment between a product and its target market.
How to Choose the Right Feature Prioritization Framework
Learn how to navigate the complex world of feature prioritization frameworks and find the right one for your product development process.
Sticky from the Start: How to Create Products that Stick
Learn how to develop products that captivate and retain your audience's attention with our comprehensive guide.
How to Create a Customer-Facing Roadmap
Learn how to develop an effective customer-facing roadmap that aligns with your business goals and keeps your customers engaged.
How to Create a Quarterly Release Plan
Learn how to effectively create a quarterly release plan to streamline your project management process and ensure timely delivery of products and services.
How to Plan for a Product Redesign on your Roadmap
Learn valuable tips and strategies for effectively planning a product redesign on your roadmap.
How to Measure Product Manager Performance
Learn how to effectively measure the performance of product managers with these practical strategies and key metrics.
How to Build a Single Source of Truth Around Your Roadmap
Learn how to create a comprehensive and reliable single source of truth for your roadmap with our insightful guide.
How to Deal with Difficult Stakeholders as a Product Manager?
Learn effective strategies for product managers to handle challenging stakeholders.
New Feature 🥳: New Roles and Permissions
We’ve just launched new roles that let your teams and stakeholders access your data in Savio for free. That means everyone's better informed about what your customers want—and it costs you less.
Savio Newsletter: Turning Stakeholders into Allies
In this issue of our newsletter, we tackle collaborating with stakeholders. Check out our curated list of articles on how to turn stakeholders into allies.
Savio Newsletter: Reducing Bias in Customer Feedback
In this issue of our newsletter, we tackle bias in customer feedback. Read our curated list of articles helping you get the most accurate feedback possible.
The Role of Support in Roadmapping and Tracking Customer Feedback
Where do Support teams fit into product feedback, feature request, and roadmapping processes? Here’s your complete guide.
Why you should collect and use customer feedback
The case for collecting customer feedback—and who it's for. (And, also, who shouldn't collect customer feedback).
Five teams to collect product feedback from in a SaaS company
Customers can provide a wealth of customer feedback—if your team is listening. But if they're not, or you don't have a system to centralize your customer feedback, all that fantastic feedback is going to waste. Here are the five teams who you need to capture feedback from so that you've got a full picture of the set of your customers' challenges.
Five high-value points in the SaaS customer journey when you should ask for feedback (with examples)
Feedback is useful across the customer journey. Here are five moments when you can collect user feedback to help you build better products.
Seven reasons to NOT collect feedback with a public voting board
Collecting customer feedback with a voting board is popular. But here are 7 risks to consider.
Four ways to organize user feedback
You know you should be using your incoming user feedback to prioritize what to build next. But organizing user feedback can overwhelming: it's a highly manual process, feedback falls through the cracks, and it's not structured in an ideal way to prioritize. Here are the four systems you can put together to organize user feedback.
Using Zapier to Collect Customer Feedback
Learn how to use Zapier and the Savio API to automate sending feedback from a variety of tools to your centralized feedback vault.
Tracking Feature Requests in Help Scout
If you are using Help Scout as your support tool you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Learn how to setup a process for tracking them.
Tracking Feature Requests in Intercom
If you are using Intercom as your support tool or to communicate with prospects you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Those messages are pure gold. Are you tracking them?
Track feature requests from Typeform Surveys
Typeform is a fantastic tool to collect feedback from your customers. You can use it to collect NPS, CSAT, churn, and other types of customer feedback. But when those responses contain feature requests, you can ensure they get sent to Savio to be prioritized alongside requests from all your other tools. Learn how to track feature requests from Typeform in Savio in this article.
Enrich your customer feedback with data from Segment
Segment is an incredible platform that collects, cleans, and stores your customer data. You install a single snippet of Javascript on your site, and then can send customer information (like name, user_id, email address, MRR, plan, account name, and more) and event information (did_some_key_action) to other platforms with no additional coding*.* And as of today, you can send your customer data from Segment to Savio.
Using customer feedback to drive growth: A guide for SaaS Product Leaders
This guide is a comprehensive overview of why you should use a system to gather and use customer feedback to build better software and drive growth at your company. It’s for Product Leaders at B2B SaaS companies to learn how to use a feedback system to build better products that grow revenue.
Examples of Content Feedback: How Companies and Creators Ask Audiences About Their Content
Content marketers and creators need to know what their audiences think of the content they’re producing—they need to collect content feedback. Here are examples of how companies are doing that.
What is a User-Guided Content Marketing Strategy? Definition, Examples, and Step-by-Step Guide
A user-guided strategy is an approach to content marketing where you prioritize new content based on audience feedback and content requests. Here's exactly what it is and a guide for setting up a user-guided strategy yourself.
The Role of PMs in Building Product Feedback Systems: Gathering Feedback, Roadmapping, and Closing the Loop
The role of PMs in a customer feedback system is to coordinate all the other teams. They build the system, collect feedback, prioritize it, nail down the roadmap, and and make sure teams close the loop. Read on to understand their role better.
The Role of Marketing Teams in Tracking Product Feedback
Setting up a feedback system? Here’s why you need to engage your Marketing team and how to do it.
Customer Feedback Repository: Definition, Types, Tools, and Guide
What’s a feedback repository? A place you keep feedback data. Here’s a full description, example repositories, and a guide to setting one up.
How to Centralize Customer Feedback: A Complete Guide
You’re getting customer feedback, but where should you put it? Here’s your full guide to centralizing feedback—funnelling it from your customer-facing team tools into a single feedback repository.
The Role of Customer Success Teams in Logging Product Feedback and Product Roadmapping
Your CS team is an essential part of the customer feedback puzzle. Here’s the role they should play in tracking feedback, building the product roadmap, and closing the loop.
9 Top Feedback Management Software Tools for Enterprise
Looking to understand the voice of your customers and get more customer-centric? Here are 9 powerful enterprise feedback management (EFM) tools to grow your business and improve customer satisfaction.
New Feature 🥳: Product Roadmaps
We’ve just launched product roadmaps. They help you keep your teams aligned on product decisions and let your customers know what features are coming up next.
All the Ways Marketing Teams Can Use Savio to Quietly Drive Growth
Savio isn’t just for Product teams anymore. Marketers can use it to understand target customer needs, sharpen copy, and find content ideas. Here’s how.
The Role of Sales Teams in Tracking Customer Feedback and Product Roadmapping
Building a feedback management system? Learn why you need to include your Sales team, how to do it, and 5 ways they can collect customer feedback.
How Product Managers Track Customer Product Feedback (12+ ways)
Gathering product feedback is part of the PM role. Here are the 12 most common ways to get customer product feedback, and centralize it in one place.
Voice of the Customer (VoC): Definition, FAQ, and Guide
VoC is the feedback your customers provide about their experiences and expectations using your product. Here’s how to build a program to uncover the voice of your customers.
Implementing User-Guided Content Strategy: How to Collect Content Feedback with Savio
Your readers, viewers, and listeners probably already give you feedback on your content. Are you systematically collecting it? If not, here’s how to tap into that rich source of content ideas to power up your content marketing strategy.
ProdPad vs. ProductPlan Comparison: Which Product Management Tool is Better?
ProdPad and ProductPlan are two popular Product Management Tools. Here’s how you can decide which is a better fit for your use case.
Aha! vs. ProductPlan Comparison: Which Product Management Tool is Better?
Aha! and ProductPlan are two popular Product Management Tools. Here’s how you can decide which is a better fit for your use case.
Canny vs ProductPlan: Product Management Tool Comparison
Canny and ProductPlan are both leading tools for the SaaS product manager. Which is better? Here's a full comparison so you can choose the right one for your needs.
ProdPad vs UserVoice: Product Management Tool Comparison
ProdPad and UserVoice are both leading product management tools that use customer product feedback. Here’s how you can decide which is a better fit for your use case.
Canny vs UserVoice: Which Product Management Tool is Better?
Canny and UserVoice are two of the leading product management tools. Here’s how you can decide which is a better fit for your use case.
Canny vs Aha!: Which PM tool is Better? [Full Feature Comparison]
Canny and Aha! are both leading product management tools. Here’s a full feature comparison so you can decide which is a better fit for your needs.
ProdPad vs Canny: Which Product Management Tool Should I Choose?
ProdPad and Canny are useful Product Management Tools. Here’s how you can decide which is a better fit for your use case.
14+ Top Product Management Tools to Streamline Software Development
We’ve collected the best tools for every stage of the product life cycle from concept to launch. Fing the top roadmapping software, project management tools, survey tools, analytics platforms, and more—everything you need in your PM stack.
Productboard vs UserVoice: Which Product Management Tool is Best for Me?
Productboard and UserVoice are useful Product Management Tools. Here’s how you can decide which is a better fit for your use case.
ProductPlan vs Productboard: Which Product Roadmapping Tool Should I Choose?
ProductPlan and Productboard are two of the leading product management tools. Here’s a full comparison of them and how you can select the best tool for your needs.
Productboard vs ProdPad: Which Product Management Tool Should I Choose?
Productboard and ProdPad are both powerful product management tools. Here’s how you can decide which is a better fit for your needs and use case.
Aha! vs Productboard: Which Product Management Tool Should I Choose?
Aha! and Productboard are robust and useful product management tools. But they’re quite different from each other. Here’s how you can decide which is a better fit for your needs.
The 7 Top ProductPlan Alternatives for Product Managers
ProductPlan helps you build roadmaps, but can't do much else. Here, we've collected some of the best alternatives tools that offer a more complete set of features for product managers. Check out these competitors, along with their features, pros and cons, and costs.
The Top 9 CRM Software tools for SaaS Companies by Use Case (+ Buyers Guide)
What CRM is best for your SaaS? Here are the top picks, organized by use case, and how your Sales team can use them to collect product feedback from prospects.
Productboard vs Canny: Which Product Management Tool Should I Choose?
Canny and Productboard both help you track feature requests and prioritize your product roadmap. Here’s how you can decide which is a better fit for your needs.
The 7 Top Aha! Alternatives for Product Managers
Aha! is missing some of the key features that product managers need. And on top of that, it’s expensive for the value it provides. These are the best alternatives, along with their features, pros and cons, and costs.
Canny Pricing in 2023: How Much Does Canny Cost?
Canny is a software tool that allows businesses to collect and organize customer feedback. In this article, you'll learn what it costs and whether it's worth it.
Feedback Management Systems: Explanation, Step-by-Step Guide, Examples, and Best Tools
Customer feedback is gold, so make sure you’re collecting it. Here’s what a robust customer feedback management system looks like, together with an explanation, a guide, examples, and the best tools to use.
ProdPad Pricing in 2023: How Much Does ProdPad cost?
ProdPad is a product management tool that combines customer feedback with roadmaps. In this article, you'll learn what it costs and whether it's worth it.
ProductPlan pricing in 2023: How much does ProductPlan cost?
ProductPlan offers beautiful product roadmaps to align your team around a single product vision. In this article, you'll learn what it costs and whether it's worth it.
Aha! pricing in 2023: How much does Aha! cost to collect product feedback?
Aha! is a project management and collaboration software that helps organizations plan, develop, and market their products. In this article, you'll learn what it costs for the product feedback collection tool, and whether the price is worth it.
How often should you seek customer feedback?
What's the best cadence to ask for product feedback? It depends, but here are some guidelines to help you build an effective strategy and feedback cadence.
55+ Examples of How SaaS Companies Get In-App Product Feedback from Customers (Steal These)
You want to ask your customers for feedback on your app… but how should you do it? One strategy is to just copy your competition. Here’s an enormous list of examples of how SaaS companies are asking for feedback to help you get inspired.
New Feature 🥳: Saved Filters for Feature Requests
Filters help you find the feature requests most relevant to you. Now you can create and save custom filters to find the feature requests that are most relevant to your work. Here’s how.
New Feature 🥳: Savio Launches Products and Product Areas
Have multiple Product teams? Now you can separate feedback and feature requests between different products or product areas so each team can stay organized.
UserVoice pricing in 2023: how much does UserVoice cost?
Uservoice is an expensive customer feedback software solution aimed at Enterprise clients. In this article, you'll learn how much it costs.
Tracking Feature Requests from Slack
If you use Slack, you might find that customer and product feedback comes in through it. You should track it. Here’s how.
Track Feature Requests in Hubspot CRM
If your sales team uses Hubspot CRM, the odds are high that you have valuable voice-of-customer feature requests locked up there. Requests might be captured in deal notes, win/loss data, emails exchanged with prospects, or other places. Here's how your customer experience and product teams can track them.
New Feature 🥳: Push Feedback Updates to Slack
Lacking transparency in your feedback? Now you can set up Savio to automatically post feedback updates into a Slack channel so your whole team has visibility into your customer needs.
Customer Feedback Analysis Tools for Understanding Voice of the Customer
Looking to understand the voice of your customers? Here are the top tools for analyzing their feedback and drawing critical insights.
How Much Does a Salesforce Feedback Management License Cost? [+ Alternatives]
Salesforce’s feedback management tool is expensive and has a very specific use case. It might not be exactly what you need, especially if you don't have a six-digit survey budget. Here’s what it costs compared and some better-value alternatives.
The 10 Best In-App Feedback Tools for SaaS Companies
Looking for a feedback tool you can embed directly in your app? Here are the 10 best in-app feedback tools for SaaS companies.
How to Track Feedback and Feature Requests That Come in via Email
Get product feedback and feature requests via email? Here’s how to capture them in your feedback collection system.
How to Respond to Feature Requests [Complete Guide + Templates]
You’re getting a deluge of feature requests. How do you respond? Here’s what you need to know plus a set of templates you can copy, paste, and tweak.
Track Feature Requests Better — Tips for Upping Your Game
Want to track your feature requests? Check out these tips for Track Feature Requests.
Save $$ with these 8+ Free Feature Request Tracking Apps
To be customer-centric, you need to understand what your customers want from your product. Do this by tracking the features they ask for. Here are the 8 best feature request apps you can use to track customer feedback—for free.
10 Feature Upvote Alternatives for More Sophisticated Customer Feedback Management
Looking for a better feature voting solution? Here are 10 of the best Feature Upvote alternatives.
Top 13 Canny Alternatives for Every Use Case
Looking for a better feature voting solution? Here are 13 of the top Canny alternatives.
Savio Alternatives—And Why Savio is Still the Top Feature Request Tracking App
Savio is a best-in-class feature request tracking app. But we acknowledge that it doesn't do *everything* (yet). Here are some alternatives to Savio, and how they stack up.
12 Powerful Feature Request Apps for Software Development
To be customer-centric, you need to understand what your customers want from your product. Do that by tracking the features that they ask for. Here are the 12 best feature request apps for doing that.
The Best Way to Track Feature Requests in Trello
Trello isn’t exactly the best tool for tracking feature requests... but it can serve in a pinch. Here’s how to set up Trello to track feature requests, step-by-step.
9 Upvoty Alternatives for More Sophisticated Customer Feedback Management
Looking for a better feature voting solution? Here are 9 of the best Upvoty alternatives.
The Top 12 ProdPad Alternatives for Building Better Software
These are the best 12 ProdPad alternatives for product teams building software. Learn what they are, what features they have, and what they cost.
How to Track Product Suggestions from Your Customers [A guide]
Your customers are giving you product suggestions. Learn how to track them so you can improve loyalty and build a better product.
How PMs Can Gather Feature Requests from Sales Teams [Step-by-Step Guide + Tips]
Your sales team receives valuable feedback and feature requests from your prospects and lost deals. How can you—product leaders—ensure that you don't lose those insights? In this article, we’ll give you a step-by-step guide you can follow and tips for making it successful.
11+ Feature Voting Tools (+ Tips to Avoid Voting Board Pitfalls)
Public voting boards can be a rich source of product feedback. But they can also lead you astray if you’re not careful. In this article, we give you 11+ tools you can use to set up feature voting for your users. And as a bonus, we give you some tips on how to do feature voting effectively.
How to Handle Customer Feature Requests: A Step-by-Step Guide [with Examples]
How can you manage customer requests for new product features? Here’s a robust system that you can follow, step-by-step.
Intercom Tagging vs. Savio for Tracking Feature Requests
Is using Savio just the same as tagging conversations in Intercom? No—there are important differences. In this article, we explain how to use Intercom tagging to track feature requests. We look at the benefits and drawbacks of that system, and compare it to using Savio.
Introducing Savio’s Feedback Form and the “My Feedback” Page
Feedback forms give your customers a place to leave feedback and ask for new features. And the “My Feedback” page lets them keep track of what they asked for. In this article, we explain these two features and why you'd use them.
Prioritize high-value Feature Requests
Centralize customer feedback from HubSpot, Intercom, and Slack.
Prioritize high-value features sorted by churned revenue or MRR.
Close the loop for Sales and CS by automating status updates from JIRA.