The guide to using customer feedback to grow your SaaS

Here's the Customer Feedback Playbook on growing your SaaS business. Strategy, tactics, templates, tools, and more.

If you want a playbook on how to use feedback to grow, you're in the right place. Here's where you'll find strategy, tactics, templates, scripts, tools, expert interviews, and more.

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Table of Contents

Track feedback from your tools

Last updated August 12, 2020

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Centralize customer feedback from all your tools

  • Centralize product feedback from your voting board, Help Scout, Intercom, Zendesk, HubSpot, Slack, or any other tool with Zapier or our Chrome Extension
  • Prioritize feature requests by number of votes or total MRR, or for specific customer segments (like all customers on the "Pro" plan)
  • Share customer verbatims with your product and dev teams
  • Track Feature Request status as your dev team works on them
  • And close the loop with customers

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