We’ve just launched new roles that let your teams and stakeholders access your data in Savio for free. That means everyone's better informed about what your customers want—and it costs you less.
In this issue of our newsletter, we tackle collaborating with stakeholders. Check out our curated list of articles on how to turn stakeholders into allies.
In this issue of our newsletter, we tackle bias in customer feedback. Read our curated list of articles helping you get the most accurate feedback possible.
Where do Support teams fit into product feedback, feature request, and roadmapping processes? Here’s your complete guide.
The case for collecting customer feedback—and who it's for. (And, also, who shouldn't collect customer feedback).
Customers can provide a wealth of customer feedback—if your team is listening. But if they're not, or you don't have a system to centralize your customer feedback, all that fantastic feedback is going to waste. Here are the five teams who you need to capture feedback from so that you've got a full picture of the set of your customers' challenges.
Five high-value points in the SaaS customer journey when you should ask for feedback (with examples)
Feedback is useful across the customer journey. Here are five moments when you can collect user feedback to help you build better products.
Collecting customer feedback with a voting board is popular. But here are 7 risks to consider.
You know you should be using your incoming user feedback to prioritize what to build next. But organizing user feedback can overwhelming: it's a highly manual process, feedback falls through the cracks, and it's not structured in an ideal way to prioritize. Here are the four systems you can put together to organize user feedback.
Learn how to use Zapier and the Savio API to automate sending feedback from a variety of tools to your centralized feedback vault.
If you are using Help Scout as your support tool you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Learn how to setup a process for tracking them.
If you are using Intercom as your support tool or to communicate with prospects you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Those messages are pure gold. Are you tracking them?
Typeform is a fantastic tool to collect feedback from your customers. You can use it to collect NPS, CSAT, churn, and other types of customer feedback. But when those responses contain feature requests, you can ensure they get sent to Savio to be prioritized alongside requests from all your other tools. Learn how to track feature requests from Typeform in Savio in this article.
This guide is a comprehensive overview of why you should use a system to gather and use customer feedback to build better software and drive growth at your company. It’s for Product Leaders at B2B SaaS companies to learn how to use a feedback system to build better products that grow revenue.
Content marketers and creators need to know what their audiences think of the content they’re producing—they need to collect content feedback. Here are examples of how companies are doing that.
A user-guided strategy is an approach to content marketing where you prioritize new content based on audience feedback and content requests. Here's exactly what it is and a guide for setting up a user-guided strategy yourself.
The Role of PMs in Building Product Feedback Systems: Gathering Feedback, Roadmapping, and Closing the Loop
The role of PMs in a customer feedback system is to coordinate all the other teams. They build the system, collect feedback, prioritize it, nail down the roadmap, and and make sure teams close the loop. Read on to understand their role better.
Setting up a feedback system? Here’s why you need to engage your Marketing team and how to do it.
What’s a feedback repository? A place you keep feedback data. Here’s a full description, example repositories, and a guide to setting one up.
You’re getting customer feedback, but where should you put it? Here’s your full guide to centralizing feedback—funnelling it from your customer-facing team tools into a single feedback repository.
Your CS team is an essential part of the customer feedback puzzle. Here’s the role they should play in tracking feedback, building the product roadmap, and closing the loop.
Looking to understand the voice of your customers and get more customer-centric? Here are 9 powerful enterprise feedback management (EFM) tools to grow your business and improve customer satisfaction.
We’ve just launched product roadmaps. They help you keep your teams aligned on product decisions and let your customers know what features are coming up next.
Savio isn’t just for Product teams anymore. Marketers can use it to understand target customer needs, sharpen copy, and find content ideas. Here’s how.
Building a feedback management system? Learn why you need to include your Sales team, how to do it, and 5 ways they can collect customer feedback.
Gathering product feedback is part of the PM role. Here are the 12 most common ways to get customer product feedback, and centralize it in one place.
VoC is the feedback your customers provide about their experiences and expectations using your product. Here’s how to build a program to uncover the voice of your customers.
Your readers, viewers, and listeners probably already give you feedback on your content. Are you systematically collecting it? If not, here’s how to tap into that rich source of content ideas to power up your content marketing strategy.
ProdPad and ProductPlan are two popular Product Management Tools. Here’s how you can decide which is a better fit for your use case.
Aha! and ProductPlan are two popular Product Management Tools. Here’s how you can decide which is a better fit for your use case.
Canny and ProductPlan are both leading tools for the SaaS product manager. Which is better? Here's a full comparison so you can choose the right one for your needs.
ProdPad and UserVoice are both leading product management tools that use customer product feedback. Here’s how you can decide which is a better fit for your use case.
Canny and UserVoice are two of the leading product management tools. Here’s how you can decide which is a better fit for your use case.
Canny and Aha! are both leading product management tools. Here’s a full feature comparison so you can decide which is a better fit for your needs.
ProdPad and Canny are useful Product Management Tools. Here’s how you can decide which is a better fit for your use case.
We’ve collected the best tools for every stage of the product life cycle from concept to launch. Fing the top roadmapping software, project management tools, survey tools, analytics platforms, and more—everything you need in your PM stack.
Productboard and UserVoice are useful Product Management Tools. Here’s how you can decide which is a better fit for your use case.
ProductPlan and Productboard are two of the leading product management tools. Here’s a full comparison of them and how you can select the best tool for your needs.
Productboard and ProdPad are both powerful product management tools. Here’s how you can decide which is a better fit for your needs and use case.
Aha! and Productboard are robust and useful product management tools. But they’re quite different from each other. Here’s how you can decide which is a better fit for your needs.
ProductPlan helps you build roadmaps, but can't do much else. Here, we've collected some of the best alternatives tools that offer a more complete set of features for product managers. Check out these competitors, along with their features, pros and cons, and costs.
What CRM is best for your SaaS? Here are the top picks, organized by use case, and how your Sales team can use them to collect product feedback from prospects.
Canny and Productboard both help you track feature requests and prioritize your product roadmap. Here’s how you can decide which is a better fit for your needs.
Aha! is missing some of the key features that product managers need. And on top of that, it’s expensive for the value it provides. These are the best alternatives, along with their features, pros and cons, and costs.
Canny is a software tool that allows businesses to collect and organize customer feedback. In this article, you'll learn what it costs and whether it's worth it.
Customer feedback is gold, so make sure you’re collecting it. Here’s what a robust customer feedback management system looks like, together with an explanation, a guide, examples, and the best tools to use.
ProdPad is a product management tool that combines customer feedback with roadmaps. In this article, you'll learn what it costs and whether it's worth it.
ProductPlan offers beautiful product roadmaps to align your team around a single product vision. In this article, you'll learn what it costs and whether it's worth it.
Aha! is a project management and collaboration software that helps organizations plan, develop, and market their products. In this article, you'll learn what it costs for the product feedback collection tool, and whether the price is worth it.
What's the best cadence to ask for product feedback? It depends, but here are some guidelines to help you build an effective strategy and feedback cadence.
You want to ask your customers for feedback on your app… but how should you do it? One strategy is to just copy your competition. Here’s an enormous list of examples of how SaaS companies are asking for feedback to help you get inspired.
Filters help you find the feature requests most relevant to you. Now you can create and save custom filters to find the feature requests that are most relevant to your work. Here’s how.
Have multiple Product teams? Now you can separate feedback and feature requests between different products or product areas so each team can stay organized.
Uservoice is an expensive customer feedback software solution aimed at Enterprise clients. In this article, you'll learn how much it costs.
If you use Slack, you might find that customer and product feedback comes in through it. You should track it. Here’s how.
If your sales team uses Hubspot CRM, the odds are high that you have valuable voice-of-customer feature requests locked up there. Requests might be captured in deal notes, win/loss data, emails exchanged with prospects, or other places. Here's how your customer experience and product teams can track them.
Lacking transparency in your feedback? Now you can set up Savio to automatically post feedback updates into a Slack channel so your whole team has visibility into your customer needs.
Looking to understand the voice of your customers? Here are the top tools for analyzing their feedback and drawing critical insights.
Salesforce’s feedback management tool is expensive and has a very specific use case. It might not be exactly what you need, especially if you don't have a six-digit survey budget. Here’s what it costs compared and some better-value alternatives.
Looking for a feedback tool you can embed directly in your app? Here are the 10 best in-app feedback tools for SaaS companies.
Get product feedback and feature requests via email? Here’s how to capture them in your feedback collection system.
You’re getting a deluge of feature requests. How do you respond? Here’s what you need to know plus a set of templates you can copy, paste, and tweak.
Want to track your feature requests? Check out these tips for Track Feature Requests.
To be customer-centric, you need to understand what your customers want from your product. Do this by tracking the features they ask for. Here are the 8 best feature request apps you can use to track customer feedback—for free.
Looking for a better feature voting solution? Here are 10 of the best Feature Upvote alternatives.
Looking for a better feature voting solution? Here are 13 of the top Canny alternatives.
Savio is a best-in-class feature request tracking app. But we acknowledge that it doesn't do *everything* (yet). Here are some alternatives to Savio, and how they stack up.
To be customer-centric, you need to understand what your customers want from your product. Do that by tracking the features that they ask for. Here are the 12 best feature request apps for doing that.
Trello isn’t exactly the best tool for tracking feature requests... but it can serve in a pinch. Here’s how to set up Trello to track feature requests, step-by-step.
Looking for a better feature voting solution? Here are 9 of the best Upvoty alternatives.
These are the best 12 ProdPad alternatives for product teams building software. Learn what they are, what features they have, and what they cost.
Your customers are giving you product suggestions. Learn how to track them so you can improve loyalty and build a better product.
Your sales team receives valuable feedback and feature requests from your prospects and lost deals. How can you—product leaders—ensure that you don't lose those insights? In this article, we’ll give you a step-by-step guide you can follow and tips for making it successful.
Public voting boards can be a rich source of product feedback. But they can also lead you astray if you’re not careful. In this article, we give you 11+ tools you can use to set up feature voting for your users. And as a bonus, we give you some tips on how to do feature voting effectively.
How can you manage customer requests for new product features? Here’s a robust system that you can follow, step-by-step.
Is using Savio just the same as tagging conversations in Intercom? No—there are important differences. In this article, we explain how to use Intercom tagging to track feature requests. We look at the benefits and drawbacks of that system, and compare it to using Savio.
Feedback forms give your customers a place to leave feedback and ask for new features. And the “My Feedback” page lets them keep track of what they asked for. In this article, we explain these two features and why you'd use them.
Use Shortcut as your product management tool? Savio’s Shortcut integration automates feature request status updates so you never have to ask your Dev’s what the status is on a feature. Check it out.
Thinking about using Jira to keep track of customer feedback and feature requests? You can, but there are some important drawbacks. Here’s what you should consider and how to make it work.
Choosing what to build is one of the most important problems in software. One factor you may want to use to prioritize is the potential expansion revenue a new feature could yield. And it's easy to calculate and display potential MRR for each feature in Savio using our Salesforce integration. Here’s how to set it up.
Deciding what to build is maybe the most important problem in software. But you can easily calculate and display potential MRR for each feature in Savio using our HubSpot integration. Here’s how to set it up.
We just launched a new integration with Jira. It’ll make your Dev team’s life easier and help you stay updated about feature statuses. Here's what it does and how to use it.
CS and Product teams often feel like “best enemies”. There's tension—and sometimes even conflict. Here’s how to shift to become trusted allies and actually use customer feedback to build better products.
Want to build an amazing product that delights your customers? Your best bet is to collect customer feedback and then use it to prioritize the features you build. Check out these 20 Customer feedback management tools that you can use to building better software, impress your customers, and reduce churn.
UserVoice is really expensive for what it does. And even Microsoft is finding new solutions. Here are 13 alternatives that can save you up to $15,000 a year.
Looking for a clean way to track customer feedback and feature requests from SFDC? The native Salesforce feedback management tool isn't ideal. Here’s why and three better options.
Productboard is really expensive for what it does. Get customer-centric and build the product your customers really want with these sleek and effective feedback tracking tools and save up to $4,800 a year.
Not confident about your roadmap? Use these top tools to organize and prioritize software feature requests and build a product that sells
Knowledge is power. And customer knowledge is sales power. Here are the best software tools for collecting feedback and using it to inform product decisions.
Customer feedback is essential for building the ultimate SaaS product. Find the best tools for getting it.
How To Use Feedback to Build Better Software At Every Step in Your Development Process (With Examples)
Customer feedback is product gold. And it’s not only useful for prioritizing features. Here’s how else you should be using your feedback.
As the product lead, you know what you should be building. But sometimes your colleagues have different ideas. Here’s how to use customer feedback to get buy-in on your product vision.
Productboard is an expensive roadmapping building app that has a built-in customer feedback collection tool. In this article, you'll learn what it costs and whether it's worth it.
Hear from 6 PM/CX leaders on how they say no to feature requests.
Hear from 10 PM/CX leaders about how they get PM to listen to feature requests.
Hear from 18 PM/CX leaders on what they ask their customers to get feedback
Hear from 15 product and CX leaders on what their most valuable feedback channels are.
Hear from 11 CX leaders on who in their business runs their feedback system.
Hear from 8 product leaders about how they run their product meetings in regards to customer feedback.
Make product plans with evidence, not anecdote
Centralize product feedback, enrich and prioritize it with customer data, and create evidence-based roadmaps.
For B2B SaaS Product and Success teams.