CS and Product teams often feel like “best enemies”. There's tension—and sometimes even conflict. Here’s how to shift to become trusted allies and actually use customer feedback to build better products.
Want to build an amazing product that delights your customers? Your best bet is to collect customer feedback and then use it to prioritize the features you build. Check out these 20 Customer feedback management tools that you can use to building better software, impress your customers, and reduce churn.
UserVoice is really expensive for what it does. And even Microsoft is finding new solutions. Here are 13 alternatives that can save you up to $11,000 a year.
Productboard is really expensive for what it does. Get customer-centric and build the product your customers really want with these sleek and effective feedback tracking tools and save up to $6,000 a year.
Not confident about your roadmap? Use these top tools to organize and prioritize software feature requests and build a product that sells
Knowledge is power. And customer knowledge is sales power. Here are the best software tools for collecting feedback and using it to inform product decisions.
Customer feedback is essential for building the ultimate SaaS product. Find the best tools for getting it.
How To Use Feedback to Build Better Software At Every Step in Your Development Process (With Examples)
Customer feedback is product gold. And it’s not only useful for prioritizing features. Here’s how else you should be using your feedback.
As the product lead, you know what you should be building. But sometimes your colleagues have different ideas. Here’s how to use customer feedback to get buy-in on your product vision.
Productboard is an expensive roadmapping building app that has a built-in customer feedback collection tool. In this article, you'll learn what it costs and whether it's worth it.
Uservoice is an expensive customer feedback software solution aimed at Enterprise clients. In this article, you'll learn how much it costs.
Hear from 6 PM/CX leaders on how they say no to feature requests.
Hear from 10 PM/CX leaders about how they get PM to listen to feature requests.
Hear from 18 PM/CX leaders on what they ask their customers to get feedback
Hear from 15 product and CX leaders on what their most valuable feedback channels are.
Hear from 11 CX leaders on who in their business runs their feedback system.
Hear from 8 product leaders about how they run their product meetings in regards to customer feedback.
See how These PM/CX Leaders Encourage Feedback-Driven Decisions in their B2B SaaS.
Closing the Loop on Customer Feedback: It Boosts Sales and Retention and It’s Easy To Do. Here's How.
Closing the loop with customers after you build what they asked for is an easy way to grow sales, reduce churn, and encourage product feedback. Here’s how to design a leak-proof close the loop system.
Hear from 6 product and customer success leaders on how they deal with dissent about product roadmaps.
Churn is a challenge that all product and customer success leaders deal with and aim to eliminate. Hear from 9 company leaders about how they approach reducing churn in their enterprise.
You need to prioritize your feature requests effectively to build a product your customers actually want. Here’s a system to do that effectively using qualitative customer feedback data.
Existing voting boards like UserVoice have been around since 2008. But they bias customers to give feedback that isn't necessarily true. So we built and launched voting boards that eliminate bias and give you a truer picture of what your customers want.
To get good feedback you need more than just a good survey tool—you need a system that works. This article will give you a step-by-step guide to building one.
Spammers exploited our "close the loop" feature to send 20,000 unsolicited emails. Which meant that some paying customers sent close the loop emails to their customers, but those emails ended up in spam folders. Here's how we diagnosed and solved our email deliverability problem.
Customer Success has the insights necessary to understand their customers' problems. Customer Success is often responsible for retention and expansion revenue (the keys to net negative revenue churn and SaaS growth). Because of this, it's inevitable Customer Success will own more of the product roadmap over time.
Plus, hear how 17 Customer Success leaders from companies like AppCues, Catalyst, Proposify, Help Scout, Yopto (and more) influence the product roadmap at their organizations.
This guide is a comprehensive overview of why and how you should use a system to gather and use customer feedback to build better software and drive growth at your company.
It’s for Product Leaders at B2B SaaS companies.
It’s based on in-depth conversations with hundreds of Product Managers at B2B SaaS companies that make products - great products - that you know and love.
It’s also born from our experience working on and running product and engineering teams at large companies like Microsoft and ESPN.com, startups like Predictable Revenue, and our own bootstrapped companies.
We’ve started and sold multiple businesses, and felt the pain of trying to use customer feedback to make good product decisions.
Sure, we’d cobbled together piecemeal solutions. But we always felt nagging doubts. Perhaps we could be building things that our customers wanted MORE than the things we were building.
It seemed like the answer to that question lay in getting a more comprehensive picture of our feedback.
And after talking to Product Leaders at some of the world’s fastest growing and customer-focused companies, it was clear they felt the same way.
So, below is the guide we wish we had when we were starting our careers.
And as of today, you can send your customer data from Segment to Savio.
Typeform is a fantastic tool to collect feedback from your customers. You can use it to collect NPS, CSAT, churn, and other types of customer feedback.
But when those responses contain feature requests, you can ensure they get sent to Savio to be prioritized alongside requests from all your other tools. Learn how to track feature requests from Typeform in Savio in this article.
If you are using Intercom as your support tool or to communicate with prospects you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Those messages are pure gold. Are you tracking them?
If you are using Help Scout as your support tool you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Learn how to setup a process for tracking them.
Slack makes an excellent hub for collecting customer feature requests especially from internal teams. Learn how to setup a streamlined process for collecting feature requests via Slack
Learn how to use Zapier and the Savio API to automate sending feedback from a variety of tools to your centralized feedback vault.
Organize customer feature requests to influence the product roadmap
Slice and dice your feature requests by MRR, Plan, or any other customer attributes.
Share feedback trends and verbatims with your product team.
Close the loop with customers.