From “Best Enemies” to Allies: How CS can Share Customer Feedback so that Product Actually Listens
CS and Product teams often feel like “best enemies”. There's tension—and sometimes even conflict. Here’s how to shift to become trusted allies and actually use customer feedback to build better products.
20 Customer Feedback Management Tools You Can Use to Build Better Software
Want to build an amazing product that delights your customers? Your best bet is to collect customer feedback and then use it to prioritize the features you build. Check out these 20 Customer feedback management tools that you can use to building better software, impress your customers, and reduce churn.
13 UserVoice Competitors that Will Save Your SaaS Startup $11,000 a Year
UserVoice is really expensive for what it does. And even Microsoft is finding new solutions. Here are 13 alternatives that can save you up to $11,000 a year.
Save $6,000 Every Year with These 14 Productboard Alternatives for Tracking Customer Feedback
Productboard is really expensive for what it does. Get customer-centric and build the product your customers really want with these sleek and effective feedback tracking tools and save up to $6,000 a year.
12 Powerful Feature Request Software Tools for SaaS Teams
Not confident about your roadmap? Use these top tools to organize and prioritize software feature requests and build a product that sells
20+ Best Product Feedback Software Tools
Knowledge is power. And customer knowledge is sales power. Here are the best software tools for collecting feedback and using it to inform product decisions.
The 29 Best Customer Feedback Tools for SaaS in 2021
Customer feedback is essential for building the ultimate SaaS product. Find the best tools for getting it.
How To Use Feedback to Build Better Software At Every Step in Your Development Process (With Examples)
Customer feedback is product gold. And it’s not only useful for prioritizing features. Here’s how else you should be using your feedback.
How to Use Customer Feedback to Get Product Buy-in and Manage Stakeholders
As the product lead, you know what you should be building. But sometimes your colleagues have different ideas. Here’s how to use customer feedback to get buy-in on your product vision.
Productboard Pricing in 2021: How much does Productboard Cost?
Productboard is an expensive roadmapping building app that has a built-in customer feedback collection tool. In this article, you'll learn what it costs and whether it's worth it.
UserVoice pricing in 2021: how much does UserVoice cost?
Uservoice is an expensive customer feedback software solution aimed at Enterprise clients. In this article, you'll learn how much it costs.
Saying No to Feature Requests
Hear from 6 PM/CX leaders on how they say no to feature requests.
Getting Product Management To Listen to Feature Requests
Hear from 10 PM/CX leaders about how they get PM to listen to feature requests.
Getting the Most Out of Your Customer Feedback
Hear from 18 PM/CX leaders on what they ask their customers to get feedback
Locating and Utilizing Valuable Feedback Channels
Hear from 15 product and CX leaders on what their most valuable feedback channels are.
Streamlining The Process of Feedback Collection
Hear from 11 CX leaders on who in their business runs their feedback system.
Boost Your Monthly Product Meeting on Customer Feedback
Hear from 8 product leaders about how they run their product meetings in regards to customer feedback.
Sharing and Actioning Customer Feedback in Product Teams
See how These PM/CX Leaders Encourage Feedback-Driven Decisions in their B2B SaaS.
Closing the Loop on Customer Feedback: It Boosts Sales and Retention and It’s Easy To Do. Here's How.
Closing the loop with customers after you build what they asked for is an easy way to grow sales, reduce churn, and encourage product feedback. Here’s how to design a leak-proof close the loop system.
How these B2B SaaS Leaders Handle Dissent about Product Roadmaps
Hear from 6 product and customer success leaders on how they deal with dissent about product roadmaps.
Using Customer Feedback to Reduce Churn
Churn is a challenge that all product and customer success leaders deal with and aim to eliminate. Hear from 9 company leaders about how they approach reducing churn in their enterprise.
How to Prioritize Feature Requests and Build a Product Your Customers Actually Want
You need to prioritize your feature requests effectively to build a product your customers actually want. Here’s a system to do that effectively using qualitative customer feedback data.
Why we launched a contrarian kind of public voting board
Existing voting boards like UserVoice have been around since 2008. But they bias customers to give feedback that isn't necessarily true. So we built and launched voting boards that eliminate bias and give you a truer picture of what your customers want.
How to Track Customer Feedback: Your Guide to Designing a Killer System That Works
To get good feedback you need more than just a good survey tool—you need a system that works. This article will give you a step-by-step guide to building one.
We improved email deliverability from 43.7% spam to 1.4% after a spammer exploited our SaaS
Spammers exploited our "close the loop" feature to send 20,000 unsolicited emails. Which meant that some paying customers sent close the loop emails to their customers, but those emails ended up in spam folders. Here's how we diagnosed and solved our email deliverability problem.
Why Customer Success should own more of your Product Roadmap
Customer Success has the insights necessary to understand their customers' problems. Customer Success is often responsible for retention and expansion revenue (the keys to net negative revenue churn and SaaS growth). Because of this, it's inevitable Customer Success will own more of the product roadmap over time.
Plus, hear how 17 Customer Success leaders from companies like AppCues, Catalyst, Proposify, Help Scout, Yopto (and more) influence the product roadmap at their organizations.
Use customer feedback to drive growth: a guide for SaaS Product Leaders
This guide is a comprehensive overview of why and how you should use a system to gather and use customer feedback to build better software and drive growth at your company.
It’s for Product Leaders at B2B SaaS companies.
It’s based on in-depth conversations with hundreds of Product Managers at B2B SaaS companies that make products - great products - that you know and love.
It’s also born from our experience working on and running product and engineering teams at large companies like Microsoft and ESPN.com, startups like Predictable Revenue, and our own bootstrapped companies.
We’ve started and sold multiple businesses, and felt the pain of trying to use customer feedback to make good product decisions.
Sure, we’d cobbled together piecemeal solutions. But we always felt nagging doubts. Perhaps we could be building things that our customers wanted MORE than the things we were building.
It seemed like the answer to that question lay in getting a more comprehensive picture of our feedback.
And after talking to Product Leaders at some of the world’s fastest growing and customer-focused companies, it was clear they felt the same way.
So, below is the guide we wish we had when we were starting our careers.
Enrich your customer feedback with data from Segment
Segment is an incredible platform that collects, cleans, and stores your customer data. You install a single snippet of Javascript on your site, and then can send customer information (like name, user_id, email address, MRR, plan, account name, and more) and event information (did_some_key_action) to other platforms with no additional coding.
And as of today, you can send your customer data from Segment to Savio.
Track feature requests from Typeform surveys
Typeform is a fantastic tool to collect feedback from your customers. You can use it to collect NPS, CSAT, churn, and other types of customer feedback.
But when those responses contain feature requests, you can ensure they get sent to Savio to be prioritized alongside requests from all your other tools. Learn how to track feature requests from Typeform in Savio in this article.
Tracking feature requests in Intercom
If you are using Intercom as your support tool or to communicate with prospects you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Those messages are pure gold. Are you tracking them?
Tracking feature requests in Help Scout
If you are using Help Scout as your support tool you’re almost certainly getting messages that include valuable customer feedback and product feature requests. Learn how to setup a process for tracking them.
Tracking feature requests from Slack
Slack makes an excellent hub for collecting customer feature requests especially from internal teams. Learn how to setup a streamlined process for collecting feature requests via Slack
Using Zapier to collect customer feedback
Learn how to use Zapier and the Savio API to automate sending feedback from a variety of tools to your centralized feedback vault.
Tracking Feature Requests from Hubspot CRM
Do you have customer feature requests stored in Hubspot CRM? Learn how to centralize them in Savio alongside feature requests from your other tools.
Organize customer feature requests to influence the product roadmap
With Savio you can centralize and organize product feedback from Help Scout, Intercom, Zendesk, HubSpot, Slack, or any other tool (with a Chrome Extension).
Slice and dice your feature requests by MRR, Plan, or any other customer attributes.
Share feedback trends and verbatims with your product team.
Close the loop with customers.