Learn about Savio

How Savio Works

Savio has several key concepts that are important to understand to use it well. In this article you'll learn those key concepts, how they hang together, and why they're important to have in a system that helps you centralize and organize your customer feedback. Read about How Savio Works →

Triaging Feedback

Triaging your saved feedback is a key step to ensure your feedback is organized and useful. In this article you'll learn about how to triage in Savio using your Feedback Inbox. Read about Triaging Feedback →

Managing Users

It's easy to collaborate in Savio. In this article, you'll learn how to add and manage your teammates as users. Read about Managing Users →

Closing the Loop

Closing the customer feedback loop is one of the easiest ways to get your customers to love you. In this article, you'll learn how to close the loop in Savio with just a few clicks. Read about Closing the Loop →

Voting Boards

You can choose to receive public or private feedback from your customers on a voting board in Savio. In this article, you'll learn how to set up a public or private voting board. Read about Voting Boards →

Importing People, Companies, and Attributes

Savio lets you pull in your customers and their attributes from your support tool so you can assign them to feedback and see who is asking for what. In this article, you'll learn how that works. Read about Importing People, Companies, and Attributes →

Connecting Your Support Tool

Savio lets you automatically pull in feedback from Intercom, Help Scout, Zendesk, and other customer support tools. In this article, you'll learn how set up those integrations. Read about Connecting Your Support Tool →

Chrome Extension

Savio's Chrome extension makes it easy to push feedback into Savio from any web-based app. In this article, you'll learn how to use it. Read about Chrome Extension →

Emailing Feedback

It's easy to send feedback from email to Savio. In this article, you'll learn how email and forward feedback directly to your feedback vault. Read about Emailing Feedback →

Slack Integration

Have a dedicated feedback channel in Slack? In this article, you'll learn how to automatically push messages from Slack to your Savio feedback vault. Read about Slack Integration →

Creating Feedback Templates

Feedback templates can help your teams submit feedback in a more consistent way. In this article you'll learn how to set them up. Read about Creating Feedback Templates →

Tips for Triaging Effectively

Triaging your feedback—making sure it’s clear and assigned to the correct feature request—is one of the most important steps in an effective feedback collection system. Here are tips from the feedback experts at Savio to help you set up a system that works for you. Read about Tips for Triaging Effectively →

Managing Custom Attributes

Custom attributes are the engine behind segmenting your feedback data so you can be smart about how you prioritize your feature requests. In this article, you'll learn how to manage your custom attributes so their relevant to your business. Read about Managing Custom Attributes →

Canned Filters

Savio has a number of canned filters to make it easy to find and prioritize customer feedback and feature requests. In this article, you'll learn what they do and how to use them. Read about Canned Filters →

Hubspot Integration

Your Sales team probably gets lots of feedback about your product from prospective customers and lost deals. Make it easy for them to capture that feedback with the Hubspot CRM integration in Savio. In this article, you'll learn how connect Hubspot to Savio and set up feedback automations. Read about Hubspot Integration →

Importing Historical Data

Switching to Savio from another platform? Not to worry—we can import the feedback and feature requests from your previous system. In this article, you'll learn how to help us help you bring in your data from another feedback tool. Read about Importing Historical Data →

Using Savio's API

Savio’s API lets you access and update your feedback data programmatically. In this article, you'll get a high-level look at why you’d use the API and what you can do with it. Read about Using Savio's API →

Setting “Feedback From”

The “Feedback From” attribute lets you find feature requests from customers at different stages in the SaaS customer lifecycle. In this article, you'll learn how to set it. Read about Setting “Feedback From” →

Exporting Your Data

Savio lets export your feedback data to a .csv file for easier reporting and feature scoring. In this article, we'll explain how to export to .csv. Read about Exporting Your Data →

Feature Request Details Page

When you’re prioritizing and designing a feature, start by understanding what your customers need. You can do that right from the feature request details page. In this article, you'll learn how to find the feature request details page and how to use it. Read about Feature Request Details Page →

Setting Up Savio

Savio makes it really easy to collect and organize your feedback so that you can make better product decisions. If you’re trying out Savio, we suggest using your first 5 minutes to do these things: collect feedback, organize it, and use it to prioritize your feature requests. In this article, we'll give you a quick start guide to your first 5 minutes using Savio. Read about Setting Up Savio →

Segment Integration

Segment is a powerful tool for collecting and maintaining data on your customers. If you use Segment, it’s easy to connect it to Savio so you can link your customer data with the feedback they give you. In this article, you'll learn how connect Savio to Segment. Read about Segment Integration →

Help Scout Integration

If you use Help Scout as your support tool, you're probably receiving feedback through it from your customers. In this article, you'll learn how connect Help Scout to Savio so you can send keep that feedback in one place and organize it. Read about Help Scout Integration →

Zendesk Integration

If you use Zendesk as your support tool, you're probably receiving feedback through it from your customers. In this article, you'll learn how connect Zendesk to Savio so you can send keep that feedback in one place and organize it. Read about Zendesk Integration →

Intercom Integration

If you use Intercom as your support tool, you're probably receiving feedback from your customer in it. In this article, you'll learn how connect Intercom to Savio so you can send keep your feedback in one place and organize it. Read about Intercom Integration →