Learn about Savio

How Savio Works

Savio has several key concepts that are important to understand to use it well. In this article you'll learn those key concepts, how they hang together, and why they're important to have in a system that helps you centralize and organize your customer feedback. Read about How Savio Works →

Triaging Feedback

Triaging your saved feedback is a key step to ensure your feedback is organized and useful. In this article you'll learn about how to triage in Savio using your Feedback Inbox. Read about Triaging Feedback →

Managing Users

It's easy to collaborate in Savio. In this article, you'll learn how to add and manage your teammates as users. Read about Managing Users →

Closing the Loop

Closing the customer feedback loop is one of the easiest ways to get your customers to love you. In this article, you'll learn how to close the loop in Savio with just a few clicks. Read about Closing the Loop →

Voting Boards

You can choose to receive public or private feedback from your customers on a voting board in Savio. In this article, you'll learn how to set up a public or private voting board. Read about Voting Boards →

Importing People, Companies, and Attributes

Savio lets you pull in your customers and their attributes from your support tool so you can assign them to feedback and see who is asking for what. In this article, you'll learn how that works. Read about Importing People, Companies, and Attributes →

Connecting Your Support Tool

Savio lets you automatically pull in feedback from Intercom, Help Scout, Zendesk, and other customer support tools. In this article, you'll learn how set up those integrations. Read about Connecting Your Support Tool →

Chrome Extension

Savio's Chrome extension makes it easy to push feedback into Savio from any web-based app. In this article, you'll learn how to use it. Read about Chrome Extension →

Emailing Feedback

It's easy to send feedback from email to Savio. In this article, you'll learn how email and forward feedback directly to your feedback vault. Read about Emailing Feedback →

Slack Integration

Have a dedicated feedback channel in Slack? In this article, you'll learn how to automatically push messages from Slack to your Savio feedback vault. Read about Slack Integration →

Creating Feedback Templates

Feedback templates can help your teams submit feedback in a more consistent way. In this article you'll learn how to set them up. Read about Creating Feedback Templates →

Managing Custom Attributes

Custom attributes are the engine behind segmenting your feedback data so you can be smart about how you prioritize your feature requests. In this article, you'll learn how to manage your custom attributes so their relevant to your business. Read about Managing Custom Attributes →

Canned Filters

Savio has a number of canned filters to make it easy to find and prioritize customer feedback and feature requests. In this article, you'll learn what they do and how to use them. Read about Canned Filters →

Importing Historical Data

Switching to Savio from another platform? Not to worry—we can import the feedback and feature requests from your previous system. In this article, you'll learn how to help us help you bring in your data from another feedback tool. Read about Importing Historical Data →

Using Savio's API

Savio’s API lets you access and update your feedback data programmatically. In this article, you'll get a high-level look at why you’d use the API and what you can do with it. Read about Using Savio's API →

Exporting Your Data

Savio lets export your feedback data to a .csv file for easier reporting and feature scoring. In this article, we'll explain how to export to .csv. Read about Exporting Your Data →