Using Comments in Savio
You can leave comments on feedback and feature requests to coordinate your teams and build better products. In this article, you’ll learn how. We’ll cover:
Why use comments?
Comments help you work collaboratively with your team. For example, you could use them to:
Share ideas or opinions about feature request design
Ask a submitted for clarification on a piece of feedback
Coordinate team actions like closing the feedback loop
Comments let you have product discussions directly in your customer feedback repository. You can also mention your colleagues, sending them a notification so they can join the conversation.
Here’s how it works.
Adding, editing, and deleting comments
To add a comment, navigate to the feedback or feature request. Scroll down to the comment field, write your comment, and then click, “Add a Comment”.
You can format your comment text, add quotes, use bullets, add a link, or add an image.
To edit a comment that you’ve already posted, click on the three-dot icon (“ᐧᐧᐧ”) in the top right corner of the comments field, and then click “Edit”. You’ll be able to make changes to your comment.
To delete a comment, click on the three-dot icon (“ᐧᐧᐧ”) and then click “Delete”.
Note: Anyone with a user role that has write access can leave a comment. Learn more about which user roles have write access here.
Subscribing to comments
When you’re subscribed to notifications for a feature request or piece of feedback, you’ll be notified when someone else leaves a comment.
Subscribe to a comment by clicking the “Subscribe” button.
Unsubscribe to a comment by clicking the “Unsubscribe” button.
See who else is subscribed by hovering your mouse over the people icon.
Note: When you add a comment, you’ll automatically be subscribed to notifications for that feedback or feature request.
You can mention a colleague or team member. When you mention them, they’ll receive an email notification with a link to the comment so that they can read it and respond. They’ll also be subscribed to notifications.
Mention colleagues by typing the at symbol (“@”) before the name of your colleague, and selecting them from the list.
You can also mention groups of people by their user role team:
All. This mentions everyone with a Savio account, regardless of their user role.
Admins. This mentions everyone with an Admin user role.
Managers. This mentions everyone with a Manager user role.
Contributors. This mentions everyone with a Contributor user role.
Viewers. This mentions everyone with a Viewer user role.
Submitters. This mentions everyone with a Submitter user role.
You can share comments with others.
Share a comment by clicking on the three-dot icon (“ᐧᐧᐧ”) in the top right corner of the comments field. Then click “Copy Link”. Now you can send that link to a colleague. When they click it, they’ll be taken to the comment.
Note: Your team members will need a Savio account with read access to view comments. See the User Roles article for more information on which Savio roles have read access.
Replying to comments
You can reply to comments by clicking on the three-dot icon (“ᐧᐧᐧ”) in the top right corner of the comments field. Then click “Quote Reply”. You’ll be able to quote the reply in a new comment.
Last Updated: 2023-06-23
Kareem is a co-founder at Savio. He's been prioritizing customer feedback professionally since 2001. He likes tea and tea snacks, and dislikes refraining from eating lots of tea snacks.
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