Triaging your Feedback Inbox
When customer feedback is sent to Savio, it lands in your Feedback Inbox.
Like an email inbox, you'll triage your Feedback regularly. Triaging your Feedback means answering three questions:
- Can you imagine solving the problem described in the Feedback one day? If not, delete it.
- Does the Feedback make sense? If not, ask the person who submitted it to Savio (or the customer) for clarification.
- Which Feature Request does the feedback relate to? Link the Feedback to an existing Feature Request, or create a new one
Triaging regularly ensures you've got your finger on the pulse of your incoming Feedback.
It also makes sure that archived Feedback is linked to the correct Feature Request (a Feature Request has many pieces of linked Feedback). So when it comes to deciding what to work on next, you can trust your list of Feature Requests -- and the number of customers who've asked for it, their cumulative MRR, etc -- is linked to cold, hard Feedback.