Uservoice vs. Savio: how do they compare?

Savio is a Uservoice alternative to track feature requests


Summary

  • Choose Uservoice if your main source of feedback is a public voting portal and want to spend 5 or 6 figures on your tooling
  • Choose Savio if you want native integrations that make tracking features from Intercom, Help Scout, or Slack easy, a voting portal isn't important to you, or you don't want to spend $10,000+ on your tooling
  • Read on for the full comparison

Table of contents

See how Uservoice and Savio compare.

    Centralize feature requests from all your tools

    Good
    OK

    Savio

    Savio centralizes feature requests from any place your team receives them. You can track feature requests received in Intercom, Help Scout, or posted in Slack. You can use a Chrome Extension to track feature requests in any other web-based tool that your team uses (like a CRM). You can send feature requests in via email, send feature requests from any tool via Zapier, or use an API to track feature requests. Each of these minimizes disruption when your support or sales teammates need to track feature requests.

    Once centralized, you can prioritize your features knowing they're all in one place.

    Uservoice

    Centralizing your feature requests from different tools in Uservoice will be difficult if you're not using tools they support natively (Salesforce and Zendesk). If you want to put feedback into UserVoice from any other tools, you're going to have to wire something up with Zapier, use their API, or cut and paste a ton.

    Self-service sales model

    Good
    Not Good

    Savio

    In Savio, we believe that the best way to figure out whether a product meets your needs is to use it. That's why you can sign up to try Savio, evaluate it for 14 days (or longer if you need to), and decide whether it works for you.

    You don't need to talk to multiple sales people over several weeks. You don't need a live demo. Just try Savio, and if you have questions, we're here to help.

    UserVoice

    In UserVoice you can't try it before you buy. You need to talk to multiple people over several weeks, and the demo is controlled by the sales person. You'll only discover how it works for your process after your company has written them a huge check and after you've put your credibility on the line with your boss.

    Reasonable pricing

    Good
    Not Good

    Savio

    Savio charges a fee for each user who logs into the web app (called "Admins"). There is no fee for anybody on your support, success, or sales teams to submit feedback (called "Submitters"). Your fees are predictable, transparent, and will only go up when you decide to add a new Admin. You can also afford to pay for them with a credit card. You can see Savio's pricing here.

    UserVoice

    UserVoice's pricing is opaque. You need to speak to several people to get a price. And the price will be at least 5 figures, maybe 6. How they came up with that number also won't be clear. You'll also need to get all kinds of financial approvals to start using UserVoice.

    Collect Feature Requests From Any Web-Based Tool

    Good
    Not Good

    Savio

    You can track feature requests from any tool with the Savio Chrome extension. This means that your teammate is able to stay in their support tool, CRM, etc when they send feature requests to Savio. Just click the Chrome Extension, enter details about the feature request, and you're done. You don't have to switch tools or tabs: minimal disruption.

    Savio's Chrome Extension ensures your teammates will track more feature requests because it's lower friction than cutting and pasting between different tabs.

    Uservoice

    Since Uservoice only has integrations with Salesforce, Zendesk, and a few NPS tools, tracking features from any other tools gets complicated. To track a feature request, your sales, success, or support team must have both UserVoice and the other tool open in two different windows. They will have to cut and paste between feedback from the tool to Uservoice to track it there.

    Automatically import customer data

    Good
    OK

    Savio

    Since not all feedback is equal, Savio tracks WHO requests a feature. If you don't know details about who requested a feature, you're basing key decisions on things like number of upvotes. You can't query for "all feature requests from Enterprise customers" or "feature requests from churned customers" or "feature requests from customers paying $300/m or more" like you can in Savio.

    Savio can import customers, accounts, and related properties like MRR, Plan, and any other attributes you care about. You can import your list of customers and properties from Segment, from Intercom, or from Help Scout. It's just one click to import and to stay in sync as new customers join your app and their properties change.

    Uservoice

    Uservoice can import your customer data, but it has to be done through their API. Which means you need a developer to help with the integration. There's no way to import customer data without a developer like there is in Savio.

    Collect feature requests from Help Scout

    Good
    Not Good

    Savio

    Savio has a native integration that allows you to track feature requests from Help Scout. When your support team gets a message with a Feature Request, they just add a predefined tag to the conversation. Savio will then pull the feature request in. Savio will also add a private note to the Help Scout Conversation to confirm that it's pulled the feature in. This means your teammates don't need to leave Help Scout to track feature requests in Savio, nor do they need a Savio account.

    Tag a conversation to send Feature Requests from Help Scout to Savio

    Uservoice

    Uservoice doesn't have a Help Scout integration. So tracking feature requests from Help Scout in Uservoice is a manual process involving cutting and pasting or requires developer effort.

    Collect feature requests from Intercom

    Good
    Not Good

    Savio

    Savio has a native integration that allows you to track feature requests from Intercom. Similar to tracking feature requests in Help Scout, when your support team gets a message with a Feature Request, they just tag the messsage with a predefined tag for Savio to slurp the feature request in. Savio will also add a private note to the Intercom conversation to confirm that it has the feature request. This means your teammates don't need to leave Intercom to track feature requests in Savio, nor do they need a Savio account.

    Tag a conversation to send Feature Requests from Intercom to Savio

    Uservoice

    Uservoice doesn't have an Intercom integration. Tracking feature requests sent to Intercom using Uservoice involves a lot of cutting and pasting.

    Collect feature requests from Slack

    Good
    Not Good

    Savio

    Savio has a native integration with Slack. With it you can collect feature requests from Slack and send them to Savio with the click of a button. So when your teammates share feedback or feature requests from customers in Slack, those feature requests won't be lost. They'll be centralized with feature requests from other tools, and you can use them later on to prioritize what features to build.

    Savio can listen to a Slack channel for feature requests

    Uservoice

    With Uservoice there's no straightforward way to track feature requests shared in Slack.

    Collect feature requests via Email

    Good
    Good

    Savio

    When product feedback hits your inbox, you can email it directly to Savio. Savio will pull out the name and email address of the person who sent YOU the feedback. And it'll land in your Savio inbox, ready for you to triage it.

    Uservoice

    You can email feedback directly to your private Uservoice email address. When you do, it appears in a Uservoice list for you to triage later.

    Has feedback triage process

    Good
    Not Good

    Savio

    You've heard of the phrase garbage in, garbage out? Triaging ensures your feature request list quality stays high and you can base your decisions on vetted feedback.

    When feedback is sent into Savio, it lands in your feedback inbox. Somebody on your team should triage your product feedback regularly. Triaging means assigning a customer, choosing a feature request for the feedback, and determining whether the feedback was from an active customer, a churned customer, a lost deal, a prospect or a teammate.

    This triage step means that every bit of data in Savio that you're going to base your valuable and important prioritization decisions on will have been vetted by somebody on your product team.

    Uservoice

    UserVoice doesn't have the notion of feedback triage. All feedback bypasses your product team and is logged. Which means you really need to trust your support, success, and sales team to add feedback that matters.

    Segment feature requests from customers you care about

    Good
    Good

    Savio

    Some customers are simply more valuable to your business. Customers in your ideal customer profile are ones that you want to listen to more than others.

    So when prioritizing, you often want to focus on building features for a certain set of customers.

    Because Savio imports your customers, their MRR, their plan, and any other custom attributes you care about, you can segment your feature requests by plan, MRR, or by any of those attributes.

    Savio respects that all customers and all feedback are not created equal. Prioritizing based on number of requests is useful, but coarse. You probably want to prioritize for what actually matters to the customers you care about.

    Uservoice

    Uservoice lets you segment features by customer MRR, plan, etc. It's one of the areas where UserVoice shines!

    Public or private voting portal

    Not Good
    Good

    Savio

    Savio does not have a public place where customers can see and vote on feature requests.

    Uservoice

    Uservoice has a voting portal that can be public or private.

    The advantage of having a portal is that you get feedback without anybody on your team needing to handle it.

    There are a few downsides to having a portal. Here are the main ones:

    • Customers can get frustrated that you haven't built a feature ("This feature has been open for three years, why haven't you built it yet?!")
    • It gives your competition ideas about where your product is weak
    • it over-indexes for the "squeaky wheels". Are the people who leave feedback really representative of your customer base as a whole?

    If a public voting portal is what you're after, Savio's probably not the right fit for you.

    Close the loop with customers

    Good
    Good

    Savio

    When you build a feature that a customer asked for and let them know, it's usually thrills them. It shows you care about solving their problems AND letting them know you solved it. Closing the loop is one of the best things you can do for customer loyalty.

    Closing the loop in Savio is easy. When you click on a feature, you'll see each person that asked for it. You can either contact each person from there via email, or you can click through to the original Help Scout, Intercom, or other conversation thread where you first received the feature request.


    It's easy to close the loop with customers in Savio

    Uservoice

    With UserVoice you can close the loop with customers by email.

    See detailed feedback for every Feature Request

    Good
    OK

    Savio

    With Savio, when you click on a feature request you'll see:

    • everybody who asked for that feature
    • each customer's exact words they used when they asked for the feature
    • their company, MRR, plan, and any other customer attributes you've sent in
    • whether they're churned, active, a lost deal, a prospect, or a teammate
    • And you can even click through to the source tool where the feedback came in from.
    See all details about a feature in one place (in this case, a request for "Better Permissions")

    Uservoice

    In UserVoice, when you view a Feature Request you can see the original request, everybody who's voted for it, and any comments left by your teammates or voters. You don't get as much context about who those people are or the nature of their feature request.

    Import users without adding and customizing Javascript

    Good
    Not Good

    Savio

    In Savio, you can import users without adding custom JavaScript to your site. This means that you can import customers without needing a developer. You can either import your users from Intercom or you can import your users from Segment, just by clicking a few buttons. You can get up and running in seconds rather than hours or even days.

    Uservoice

    Uservoice lets you import customers, but you need to use their API to do so. Which means you need a developer to help you integrate.

    Export your data to CSV

    Good
    Not Good

    Savio

    With Savio, it's straightforward to export your data to a CSV. You just click a link and you'll be emailed a CSV within minutes containing all of your feature requests, customer feedback, name, email address account, MRR, Plan, tags, etc. It's your data and you should be able to take it out whenever you want.

    Uservoice

    With Uservoice there's no apparent way to export your data to a CSV file.

    Record customers' actual words about problems, not just votes

    Good
    OK

    Savio

    In Savio, you can record and see the actual words that a customer used to describe their problem. Additionally, each piece of customer feedback is a vote for a feature. So you get BOTH votes AND actual customer words.

    Uservoice

    With Uservoice, you get votes and users can leave comments. But you often get a wide spread between the number of votes and the number of comments.

    It can't be understated how important it is to have customers' words instead of just upvotes to make good prioritization decisions. A customers' words help you understand the context and boundaries of the problem to build a good solution.

    Can your sales and support team capture feedback without leaving their tools?

    Good
    OK

    Savio

    With Savio there are two ways that you can capture feedback from an existing tool. One is with a native integration with Help Scout, Intercom, or Slack. If you're using one of those tools, your teammates do not need a Savio account and they don't need to leave the support tool or CRM. They just add a tag and move on with their life. If you get feedback in other tools, your teammates can use the Chrome Extension to send relevant feature requests to Savio without leaving the tool where the feedback arrived.

    These two approaches mean your team's workflow is barely (or not at all) disrupted, and it increases the liklihood that you'll capture good quality feature requests.

    Uservoice

    With Uservoice you can capture feedback from Zendesk or Salesforce using their extensions. But if you're trying to capture feature requests from other tools, there's no avoiding the fact that there will be a lot of cutting and pasting between the support, success, or sales tools and Uservoice. This is a more disruptive workflow for your teammates.

    Friendly Support

    Good
    OK

    Savio

    Savio is run by us, Ryan Stocker and Kareem Mayan. We're two developers-turned-product managers-turned-founders who've been building software since 2001. We're also the people who answer your support requests!

    We built Savio, and we know how it works inside and out. Which means we can write code ourselves to fix the problems that you have. We care passionately about making sure that you're successful, because if you are successful, we're successful. You're not just another number who's going to get support from somebody who's five levels away from the CEO or three levels away from the developers and whose requests have to go through a product team to be prioritized.

    UserVoice

    UserVoice is a large company with a large support team. Support is friendly, but given the people answering your support requests aren't the people writing code, you'll probably have to wait longer to get your problems solved.

    Use tags to group and sort feedback

    Good
    Not Good

    Savio

    In Savio, you can add tags to customer feedback. You might want to tag feedback with things like "Q3 Power Users Survey" or "Feb Voice of Customer Interviews" or even by component like "UX" or "Onboarding Experience". When you do this, you can look at all of the feedback you've gotten from your Power Users, February Customer calls, or all your UX or Onboarding improvements.

    UserVoice

    In UserVoice there is no way to add tags to feedback, so you can't look at your feedback grouped in ways that you want to see it.

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    Switch from Uservoice Today

    Use Savio to centralize and organize feature requests received in Help Scout, Intercom, Slack, or any other tool (with Zapier or our Chrome Extension).

    Then use your feedback to better prioritize your feature requests.

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