Tag conversations to send them to your Product team

No more spreadsheets or digging through Trello cards. Focus on answering support emails.


Help Scout, meet Savio

How to capture product feedback from Help Scout

When your Product Manager installs the integration, they pick a Help Scout tag that Savio will listen for.

When a customer sends good product feedback into Help Scout, apply this tag to the conversation.

Savio will pull in the conversation for your Product Managers to read and triage.

Choose the Help Scout tag to import

Toodles, spreadsheets. Hello, supporting customers.

Add your pre-defined tag to import feedback

No need to use another tool to send feedback to Product. Just:

  • Add your pre-defined tag to a conversation
  • Savio pulls it in for your Product Managers
  • You get back to helping your customers
  • You don't even need a Savio account

Ensure customer feedback reaches your Product Managers

Savio adds a private note when you tag a conversation.

That way, you can be 100% sure your feedback arrived safely for your Product Managers to read.

An internal note confirms Savio received the feedback

All the context for your Product Managers. No more hallway conversations.

Click to Help Scout to read the whole conversation

In Savio, your Product Managers can click through to the full Help Scout conversation.

If your PM needs to clarify the feedback, they can either ask the customer directly via Help Scout, or leave you an internal Help Scout note to ask the customer on their behalf.