Send Help Scout feedback to your Product Managers

Are you a Product Leader?

See how the integration helps you →

Tag conversations to send them to your Product team

No more spreadsheets or digging through Trello cards. Focus on answering support emails.

Help Scout, meet Savio

Tag your conversation. Send it to Savio. Profit.

Start capturing Help Scout feedback in 10 seconds

How it works:

Your PM will pick a Help Scout tag that Savio will listen for
When a customer sends good product feedback into Help Scout, apply this tag to the conversation
Savio will pull in the conversation for your Product Managers to act on

Choose the Help Scout tag to import

Toodles, spreadsheets. Hello, supporting customers.

Add your pre-defined tag to import feedback

No need to use another tool to send feedback to Product. Just:

Add your pre-defined tag to a conversation
Savio pulls it in for your Product Managers
You get back to helping your customers
You don't even need a Savio account

Ensure customer feedback reaches your Product Managers

Savio adds a private note when you tag a conversation.

That way, you can be 100% sure your feedback arrived safely for your Product Managers to read.

An internal note confirms Savio received the feedback

All the context for your Product Managers. No more hallway conversations.

Click to Help Scout to read the whole conversation

In Savio, your Product Managers can click through to the full Help Scout conversation.

If your PM needs to clarify the feedback, they can either ask the customer directly via Help Scout, or leave you an internal Help Scout note to ask the customer on their behalf.

Use ALL your qualitative customer feedback. Build better software.

Use Savio to:

Centralize product feedback from anywhere
Answer questions like "What features do my Enterprise customers want?" or "Which customers have asked for a better Search feature?"
Build features for the right customers
Close the loop with your customers