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Use feedback to influence the product roadmap & delight customers

Track requests from any customer-facing tool

Centralize feature requests in one place with no workflow disruption. Use a a Chrome extension and never leave your Support tool, CRM, or Google doc to track feature requests again.

Tight integrations mean painless tracking

Quickly push customer feedback shared in Slack, Intercom, Zendesk, HubSpot, or Help Scout to Savio. Collect feedback on your public voting board. Integrations to push feature requests from Salesforce coming soon.

Bring data to your product team

Share your most popular requests with your Product Team. Make your case with customers' MRR, number of requests, plan, and more.

Identify feature requests for your key customer segments

Feature requests are not created equal. See your most popular requests, most valuable requests, requests by customer plan, and a lot more.

Make customer-centric product decisions

Contact customers to validate their problem and your solution. Rally stakeholders around your customers' product problems. See all your feature requests in a single place. And more.

Drive expansion revenue and increase retention

Delight your customers by giving them the features they need to succeed with your app. Then thrill your customers and close the loop when you build what they asked for.

Who uses Savio?

Customer Success and Support

Founders

Product Managers

  • Identify product opportunities to drive expansion revenue and keep retention high
  • Identify the features your key customer segments want built
  • Align your dev team and other stakeholders around customer problems
  • Quickly identify new features for Product Marketing to promote
  • Tell customer success when they need to close the loop with customers
  • Track features through the dev process (coming soon)

Centralize your feature requests and use data to prioritize

With Savio, Success and Product teams can answer questions like:
  • What are our most-requested features?
  • What's the cumulative MRR of each feature request?
  • What features do my Enterprise plan customers want?
  • Which customers have asked for a better Search feature?
  • How many customers have asked for better reporting vs. single sign on?
All your customer feedback in one place

All your requests in one place - painlessly

Faster and less disruptive than centralizing in spreadsheets, Trello, or Airtable

Capture feature requests shared in Slack
Track feature requests:
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Collect feedback from your (optional) Public Voting Board

See public requests alongside those from your support tool and CRM

With a Savio public voting board you can:
  • Launch a self-serve channel to collect feedback in just a couple of minutes
  • Engage your customers in public discussions about what and how to build features they need
  • Choose the features to gather public feedback on - features aren't all public by default.
  • Collect unbiased feedback by hiding vote counts and displaying your public list in random order

Learn More or see Savio's public voting board

Set up a public voting board and collect feature requests in a few minutes
Collect feedback and requests on your public voting board

All Feature Requests are not created equal

Keep key customer segments happy to drive expansion and retention revenue

Filter your feature list by number of votes, MRR, plan, and more
Savio pulls customers from Intercom, HubSpot, Zendesk, Segment, or via API so you can:
  • See the features each of your customers cares about (and that your team has shipped for them)
  • Segment requests by plan, MRR, or any other customer attribute that's important to you
  • Prioritize requests by cumulative MRR
  • See requests from churned customers, lost deals, prospects, and current customers
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Drive customer-centric product decisions

Use customer feedback to build better software, faster

When your feedback is centralized, you can:
  • See all customer requests for a feature on one page
  • Read your customers' exact words to build a solution that helps them
  • Share customer feedback with your team to align on product priorities
  • Contact customers to clarify their problems (and your solution)
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All Feature Request data on one page

Close the loop with your customers

Delight customers when you build features they asked for

Quickly close the loop with customers
With our Close the Loop Feature:
  • Quickly see features that you need to close the loop on
  • Close the loop with any number of requesters in just a few clicks
  • Track who you closed the loop with in your CRM
  • Keep customer retention high
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What customers say about Savio