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Use feedback to influence the product roadmap & delight customers
Who uses Savio?
Centralize your feature requests and use data to prioritize
With Savio, Success and Product teams can answer questions like:
- What are our most-requested features?
- What's the cumulative MRR of each feature request?
- What features do my Enterprise plan customers want?
- Which customers have asked for a better Search feature?
- How many customers have asked for better reporting vs. single sign on?
All your requests in one place - painlessly
Faster and less disruptive than centralizing in spreadsheets, Trello, or Airtable
Track feature requests:
- by tagging a message in Intercom, Help Scout, or Zendesk
- from any web-based tool with a Chrome Extension
- when shared in Slack
- collected from your public voting board
- from win/loss feedback in Hubspot CRM
- by sending an email to your secret Savio email address
- using our Zapier integration
- with the Savio API
- directly in Savio
Collect feedback from your (optional) Public Voting Board
See public requests alongside those from your support tool and CRM
With a Savio public voting board you can:
- Launch a self-serve channel to collect feedback in just a couple of minutes
- Engage your customers in public discussions about what and how to build features they need
- Choose the features to gather public feedback on - features aren't all public by default.
- Collect unbiased feedback by hiding vote counts and displaying your public list in random order
All Feature Requests are not created equal
Keep key customer segments happy to drive expansion and retention revenue
Savio pulls customers from Intercom, HubSpot, Zendesk, Segment, or via API so you can:
- See the features each of your customers cares about (and that your team has shipped for them)
- Segment requests by plan, MRR, or any other customer attribute that's important to you
- Prioritize requests by cumulative MRR
- See requests from churned customers, lost deals, prospects, and current customers
Drive customer-centric product decisions
Use customer feedback to build better software, faster
When your feedback is centralized, you can:
- See all customer requests for a feature on one page
- Read your customers' exact words to build a solution that helps them
- Share customer feedback with your team to align on product priorities
- Contact customers to clarify their problems (and your solution)
Close the loop with your customers
Delight customers when you build features they asked for
With our Close the Loop Feature:
- Quickly see features that you need to close the loop on
- Close the loop with any number of requesters in just a few clicks
- Track who you closed the loop with in your CRM
- Keep customer retention high
What customers say about Savio
“If you're collecting customer feedback (which you should be), you need a place to store, organize, and distribute that feedback. Savio does that really well.”
Nelson, Founder, Tettra.
Read Tettra Case Study
“Savio has given more visibility into the 'value' of our feature requests. Having customer data about who submitted feature requests means we can make informed decisions when analyzing product improvements.”
Abbey, Product Operations Analyst, Housecall Pro
Read Housecall Pro Case Study
“Savio makes it much easier to keep track of all of my customer feedback and link these to feature requests, and now I'm able to prioritize features properly.”
