How does Savio integrate with Slack?

We've found many software teams post customer feedback to a dedicated Slack channel.

If you do, and you want to capture that feedback in Savio, we've got you covered.

There are two ways to send feedback to Savio from Slack:

1. Add feedback from a dedicated Slack channel

Your team can post customer feedback to the Slack channel you normally post to. The Savio Slack app installs a SavioBot. When feedback is posted to the usual Slack channel, SavioBot will ask the poster if they want to send that feedback to Savio.

Here's a 30 second video on how this works:

2. Save any Slack message to Savio

On occasion you'll have feedback shared in Slack outside of the channel where it's normally posted. When this happens, you can click the three dots to the right of any Slack message and choose 'Push to Savio'.

Watch a 30 second video about how this works:

Enable Slack Integration

To enable the Slack Integration:

  1. Sign up or log in to your Savio account
  2. Enable the Slack integration from your settings page