Learn about Savio
- Getting Started
- How Savio Works
- Triaging Feedback
- Managing Users
- Closing the Loop
- Voting Boards
- Importing People, Companies, and Attributes
- Connecting Your Support Tool
- Chrome Extension
- Emailing Feedback
- Slack Integration
- Creating Feedback Templates
- Managing Custom Attributes
- → Canned Filters
- Importing Historical Data
- Using Savio's API
- Exporting Your Data
Using Savio's Canned Filters
We’ve made it really easy to slice and dice your feedback data so it’s easy to prioritize your feature requests. You can filter feature requests by any attribute that you’ve assigned to your feedback data. But we’ve also included a number of canned filters to make it even easier to look at your feedback in a useful way.
There are canned filters for the feedback inbox and for the feature request list.
Canned filters for the Feedback Inbox
The feedback inbox has two canned filters: “Untriaged” and “Snoozed”.
This filter lets you see only the pieces of feedback that have not been marked as triaged.
Tip: Use this to see which feedback you still need to process and assign to a feature request.
This filter lets you see the feedback that has been “Snoozed”.
Tip: Users typically snooze feedback when it’s not complete and they’re waiting for more information. You can use the list of all snoozed feedback to know which feature requests you need to get more information about.
Canned filters for feature requests
The feature request list has eight canned filters: “Active”, “Untriaged”, “Planned”, “In Progress”, “Shipped”, “High Pri / Low Effort”, “From Voters”, and “All”.
This shows you feature requests that you are considering building or are currently building but that have not been shipped. A feature request will be shown in this filter when it has the status “Untriaged”, “Under Consideration”, “Planned”, or “In Progress”. This filter excludes feature requests that have the status “Shipped”, “Customer Notified”, or “Won’t Do”.
Tip: Use this filter to easily see your master list of features that you’re building or thinking about building.
The “Untriaged” filter shows all the feature requests that have been assigned the status “Untriaged”.
Tip: You can use this filter to find the feature requests that have been created recently. You’ll want to go through this list regularly and move features to “Planned” (if you’re going to do them and the schedule is known), “Under Consideration” (if you may build them some day), or “Won’t Do” (if you will never build them).
When planning what to build next, you should look at your list of Untriaged features to see if there’s anything worth building in your next development cycle.
This filter shows all the feature requests that have been assigned the status “Planned”.
Tip: Use this filter to find the feature requests that your dev team has committed to building, but that they have not yet started on.
This filter shows all the feature requests that have been assigned the status “In Progress”.
Tip: You can use this filter to see the list of features to be updated on when you meet with your product team.
This filter shows all the feature requests that have been assigned the status “Shipped”.
Tip: Use this list to get started on the marketing portion of newly completed feature requests. For example, you can use it to get the ball rolling on closing the customer feedback loop—letting your customers know when you’ve built a feature that they asked for.
High Pri / Low Effort
This filter shows all the feature requests that have their priority field set to “High” and their effort field set to “low”.
Tip: Use this filter in the planning stage. It can help you identify and prioritize the low-hanging fruit—the feature requests that are important and also easy to do.
This filter shows all the feature requests that originated on the public voting board.
Tip: You can use this filter in a few ways:
You may want to check it occasionally to make sure that someone hasn’t suggested a feature on the public board that you already have in your private feedback vault. If you have a duplicate, you’ll want to merge the feature requests.
You might want to use this list to get a sense of what your users are asking for publicly.
You can use it to find any feature request spam from your public users that you should delete.
The “All” filter shows you all of the feature requests in your vault, regardless of status.
Can I create my own canned filters?
Not yet. If this is an important feature for you, upvote it on Savio’s feedback board!Last Updated: May 23 2021