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The My Feedback Page

The “My Feedback” page is a feature that is attached to Savio’s feedback forms. It shows your customers the feedback they have submitted and the status of each piece of feedback. This is useful because it helps your customers keep track of the feedback they have submitted. It lets them see when their feature requests are planned, in progress, and shipped (as well as other statuses that you can customize).

In this article, we’ll explain how the My Feedback page works. We’ll cover:

How to find the My Feedback page

You and your customers can find the My Feedback page through your feedback form.

Read more: Using Savio Feedback Forms to Collect Customer Feedback

1. Navigate to your feedback form through the feedback form link. You can post the link on your website, in your app, in an email message, or elsewhere. Find your link by clicking “Feedback Form” in the left-hand menu. It will be displayed under the “Feedback Form URL” column.

2. On the feedback form, click the “My Feedback” link.

You’ll be taken to the My Feedback page. If you have left any public feedback, it may be displayed here.

What the page displays

The My Feedback page shows an individual user what feedback they have submitted. Specifically, it displays:

  • Each of the pieces of feedback they have submitted publicly

  • The feature requests that their feedback is attached to

  • The status of the feature request

Note: Whether a piece of feedback or feature request is displayed depends on whether it is public or private.

Status of feedback Unattached to a feature request Attached to Public feature request Attached to Private feature request

Public feedback

(Submitted through a Feedback Form or Voting Board)

The feedback will appear on the My Feedback page under the “New” column.

The feedback and feature request will both be shown on the My Feedback page, provided that the feature request has a public status (public statuses are the Column Names at the top of the My Feedback Kanban board).

The feedback will be shown on the My Feedback page, provided that the feature request it’s attached to has a public status (public statuses are the Column Names at the top of the My Feedback Kanban board).

Note: the feature request itself will be hidden since it’s private.

Private feedback

The feedback will not appear on the My Feedback page.

The feedback will not appear on the My Feedback page, but the attached feature request will—provided that it has a public status.

Neither the feedback nor the feature request will appear on the My Feedback page.

We explain the details of each of these cases below.

Public vs. private feedback

To appear on the My Feedback page, a piece of feedback must be public.

Public feedback is feedback that was submitted through a public voting board or through the feedback form. Feedback received through other sources—the Chrome extension, support tools, email, and so on—is private.

Note: Public feedback stays public and private feedback stays private.

Public feedback is displayed when either of the following conditions is true:

  • It is unattached to a feature request (in this case, it will appear in the “New” column).

  • It is attached to a public feature request that has a public status (in this case, it will be displayed along with the feature request).

  • It is attached to a private feature request that has a public status (in this case, the feedback will appear by itself; the feature request will not be displayed).

Private feedback will never appear on the My Feedback page.

Note: When a piece of private feedback is attached to a public feature request, that feature request will appear on the My Feedback page (although the feedback itself will not).

Read more: What feedback is public?

Public vs. private feature requests

To appear on the My Feedback page, a feature request must be public.

Public feature requests are feature requests that have the is_public attribute set to “True”. Private feature requests are those that have the is_public attribute set to “False”. (Here’s how to make a feature request public or private).

Feature requests are displayed on your My Feedback page when all of the following conditions are true:

  • You submitted feedback that was assigned to the feature request;

  • The feature request is public; and

  • The feature request has a public status.

Feature requests will not appear if any of the following are true:

  • The feature request is private

  • The feature request does not have a public status

Read more: What feature requests are public?

Public vs. private feature request status names

A piece of feedback that’s attached to a public feature request will only appear on the My Feedback page when it has a public status name.

A public status name lets you make some of your internal statuses public-facing. This lets you separate your internal development process from what you show your customers. You may want to combine several internal statuses into a single public status - for example, giving the public status of “Shipped” to internal statuses of “Shipped”, “Write KB article”, and “Close the Loop with Customers”.  That way, a Feature would appear as “Shipped” to customers regardless of which of those three internal statuses the feature was in.

Statuses are public when you give them a public name. Statuses are private when they do not have a public name.

Feature requests with a public status name will be displayed on your My Feedback page when both of the following are true:

  • You have submitted feedback for that feature request (either public or private); and

  • The feature request is public.

Feature requests that are in a state without a public status will not be displayed.

Note: Public feedback will appear on the My Feedback page for a customer when it belongs to a feature request that has a public status name—even if the feature request itself is private. In this case, the customer will be able to see the feedback they submitted, but nothing else about the private feature request.

Read more: How to make a status public or private

How feedback is updated on the My Feedback page

The feedback on the My Feedback page is updated as it moves through your development process and you change its status. As you change the status of the feature request, it will move to a new column (provided the new status has a public status name).

For example, imagine your customer asked you to build a Salesforce integration and they submitted feedback through your feedback form.

When they submit the feedback, they would see it on their My Feedback page in the “New” column.

Then you triage that feedback and assign it to a feature request called “Salesforce Integration”. This feature request has a status of “Under Review”, so now it appears in the “Under Review” column on your customer’s My Feedback page.

In your Product meeting, your team decides to build the Salesforce integration. You then change the status on that feature request to “Planned”.

Now, your customer will see that their feedback has moved to the “Planned” column on the My Feedback page.

Read more: How to change a feature request’s status

In this way, your customers can keep track of the status of the features they’ve requested.

Public tags

You can also make some tags public to help communicate to your customers what you’re building next.

To do it, simply add “Public::” before adding a tag to a feature request or piece of feedback.

Your customers will then see this tag on the My Feedback page. Note that they will not see tags that do not start with “Public::”.

Notice the public tag “Planned for Q4” is visible, but the private tag “Integrations” is not.

Note: the “Nice to have” and “Must have” tags are automatically attached to feedback when customers select their priority option in the feedback forms.

Read more: Using Tags With Feedback and Feature Requests in Savio

Last Updated: December 23 2021

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