New Feature 🥳: New User Roles (So Your Stakeholders Can Access Savio for Free)
We made changes to save you money.
The way to generate software magic (and often our biggest challenge as PMs) is aligning teams so everyone is pulling in the same direction. I.e. “managing stakeholders”.
Our “stakeholder-proof” evidence-based roadmaps help you do that. They don’t just communicate what you’re going to build, but they give your teams (especially execs) the context to know why you made the product decisions you did.
Great—but what if your stakeholders want to dive into your customer feedback data beyond just the roadmap?
- Maybe your execs want to know which customers are asking for which features
- Maybe your developers want to know exactly how to design a certain feature based on what customers are asking for
- Maybe your marketing teams want to look at customer verbatims to use for their marketing copy or to create their content strategy.
Before, each of these people would have needed a paid seat in Savio.
Now, we’ve added new roles so your teammates don’t need paid seats to view feedback or send it to Savio.
Here’s everything you need to know about the new roles and how they work.
Why do I care about new roles? 🧐
The two wins for you are:
- Smaller budget: New roles let your teams view your feedback data in Savio for free. (Sure, there’s a timeshare presentation to sit through, but it’s very short. Kidding.)
- Painless roadmap meetings: When your teams can see your feedback, it’s easier for you to justify product decisions. You can show them the data supporting a feature rather than feel like you’re giving a pitch.
New roles for better collaboration 🤝
Before, Savio offered three role options: Owner, Admin, and Submitter.
We’ve now launched the Manager, Contributor, and Viewer roles so that you can give your team the access they need to see your feedback without paying more than you need.
Here are each of the roles and what they can do.
The all-powerful role—owners can do everything in Savio. They can make feedback, edit feedback, and invite users. They can also change billing information.
Best for: Typically only one or two senior product managers who are directly involved with managing payment for Savio need ownership roles.
Owners are currently paid user roles.
Note: The way we price plans and seats sometimes changes. Have a look at our pricing page for the most current information.
Admins can do everything except change billing information. They can change settings, connect integrations, create and manage feature requests, create product roadmaps, and more. They can also invite other users. They just can’t change your plan or edit your payment information.
Best for: Senior product team members responsible for setting up and configuring your feedback system, managing feedback and feature requests, building roadmaps, connecting integrations, deciding what attributes to display, what feature requests are public, and so on.
Admins are currently paid user roles.
Managers can do everything except configuration tasks. They can submit feedback, triage, create, edit, filter, and sort feature requests, change roadmaps, close the loop, and more.
However, managers can’t configure workflows or change settings. They can’t, for example, customize your feature request list columns, connect integrations, add new users, or edit customer attributes.
Best for: You might use this role for more junior product team members who use Savio to manage feedback, feature requests, and roadmaps but don’t need to configure it or change settings.
Managers are paid user roles.
Contributors can submit feedback and view everything except the Triage page. They can't create, edit, or delete anything else (feature requests, roadmaps, tags, etc).
Best for: This role is ideal for frontline team members—say, a member of your Sales team who needs to send you feedback from prospects and wants to see it in Savio, but doesn’t need to manage your feedback system.
Contributor roles are free.
Viewers can see feedback, feature requests, and roadmaps but can’t create feedback or feature requests, or make edits.
Best for: We built this role with your executive team members in mind. They might want to dig into the feedback data, but you don’t want them to be able to mess anything up 😉. You also might give your Dev team viewer roles in case they want to see customer verbatims.
Viewers are currently free.
Submitters can submit feedback from the Savio Chrome Extension or from email, but they can’t view anything in Savio.
Submitter seats are free.
You guys are the best—How do I add or edit user roles?
Stop, you’re too much.
Or, click on a user’s name to edit and change their role.
Note: Only Owners and Admins can add new users in Savio. Also remember that adding Owner, Admin, or Manager roles means adding paid seats. When you add or remove new paid seats to your account, your invoice will be updated automatically.
For more detailed instructions, check out the Managing Users article in our knowledge base.
Finally, heads up that the new roles are available on our pay-per-seat plan. If you’re on a legacy plan, you’ll have the same roles that you did before.
Want to upgrade to a new plan? Let support know and we’ll get you rolling.
New to Savio and want to give it a shot? Sign up for a free trial—you’ll love it.
- Why Customer Success should own more of your roadmap
- How to convince Sales to actually send you customer feedback
- The role of Support teams in customer feedback tracking and roadmapping
- The role of Marketing in feature request tracking systems
- From “best enemies” to allies: How CS can share customer feedback effectively
Kareem is a co-founder at Savio. He's been prioritizing customer feedback professionally since 2001. He likes tea and tea snacks, and dislikes refraining from eating lots of tea snacks.
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