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Act on product feedback locked up in Help Scout

No more spreadsheets, digging through Trello cards, or meetings.

Help Scout, meet Savio

Tag conversation. Send it to Savio. Profit.

Start tracking feature requests in Help Scout in 10 seconds

How it works:

  • You pick a Help Scout tag that Savio will listen for
  • When a customer sends good product feedback into Help Scout, your support team should add this tag to the conversation
  • Savio will pull in the conversation for you and your Product team to act on
Choose the Help Scout tag to import

No more CSVs. Just an organized stream of feature requests to use.

Support adds a pre-defined tag to send you customer feedback

No need to use other tools to act on feedback. Here's how it works:

  • Support adds your pre-defined tag to a conversation
  • Savio pulls it in for your Product team
  • You can prioritize, sort, and filter your feature requests
  • Your support reps don't even need Savio accounts

Support Ensures Feature Requests reach your Product Team

Savio adds a private note when support tags a conversation.

That way, support can be 100% sure the feedback arrived safely for you to read.

An internal note confirms Savio received the feedback

Get all the context. Without hallway conversations or meetings.

Click to Help Scout to read the whole conversation

In Savio, you can click through to the full Help Scout conversation.

If you need to clarify the feedback, you can either ask the customer directly via Help Scout, or leave support an internal Help Scout note to ask the customer on your behalf.

Share user requests with your Product team - backed up with data

Back up customer feature requests with user verbatims and data

Integrates with