Act on product feedback locked up in Help Scout
No more spreadsheets, digging through Trello cards, or meetings.
Help Scout, meet Savio
Tag conversation. Send it to Savio. Profit.
Start tracking feature requests in Help Scout in 10 seconds
How it works:
- You pick a Help Scout tag that Savio will listen for
- When a customer sends good product feedback into Help Scout, your support team should add this tag to the conversation
- Savio will pull in the conversation for you and your Product team to act on
No more CSVs. Just an organized stream of feature requests to use.
No need to use other tools to act on feedback. Here's how it works:
- Support adds your pre-defined tag to a conversation
- Savio pulls it in for your Product team
- You can prioritize, sort, and filter your feature requests
- Your support reps don't even need Savio accounts
Support Ensures Feature Requests reach your Product Team
Savio adds a private note when support tags a conversation.
That way, support can be 100% sure the feedback arrived safely for you to read.
Get all the context. Without hallway conversations or meetings.
In Savio, you can click through to the full Help Scout conversation.
If you need to clarify the feedback, you can either ask the customer directly via Help Scout, or leave support an internal Help Scout note to ask the customer on your behalf.
Share user requests with your Product team - backed up with data
Use Savio to
- Centralize and organize product feedback from your customer-facing tools (with no disruption)
- Quickly understand feedback trends and features your key customer segments need
- Share feedback with your product team
- Close the loop with your customers