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Act on product feedback locked up in Intercom

No more spreadsheets, digging through Trello cards, or meetings.

Intercom, meet Savio

Tag your conversation. Send it to Savio. Profit.

Start capturing Intercom feedback in 10 seconds

How it works:

  • Pick an Intercom tag that Savio will listen for
  • When a customer sends a feature request to Intercom, apply this tag to the conversation
  • Savio will pull in the conversation for you and your product team to act on
Choose the Intercom tag to import

No more CSVs. Just an organized stream of product feedback to use.

Support adds a pre-defined tag to send you feature requests

No need to use other tools to track feature requests. Here's how Savio works:

  • Support adds your pre-defined tag to a conversation
  • Savio pulls it in for your Product Managers
  • You can prioritize, sort, and filter your feedback
  • Your support reps don't even need Savio accounts

Ensure Feature Requests reach your Product Team

Savio adds a private note when support tags a conversation.

That way, support can be 100% sure the feedback arrived safely for you to read.

An internal note confirms Savio received the feedback

Get all the context. Without hallway conversations or meetings.

Click to Intercom to read the whole conversation

In Savio, you can click through to the full Intercom conversation

If you need to clarify the feedback, you can either ask the customer directly via Intercom, or leave support an internal Intercom note to ask the customer on your behalf.

Share user requests with your Product team - backed up with data

Back up customer feature requests with user verbatims and data

Integrates with