Use the feedback you've collected
Once you've collected your feedback in one place and analyzed your customer feedback to figure out what you might build, you can dig into your customers' feedback to validate their problems and your potential solution.
Dig into your feedback
You can dig into the customer feedback about a feature request. You'll see:
- each person who's left feedback
- their MRR and plan
- the specific feedback they left and when they left it
- whether the feedback was from a churned customer, a lost deal, an active customer, a teammate, a prospect, or someone else
You can use this information to figure out the surface area of the customer's problem, inform what a good solution would look like, figure out what kinds of users and accounts have this problem, and reach out to customers to validate problem and solution.
Contact your customers
Since Savio has your customers' email address, you can click their name beside their feedback on the feature request page to copy their email address to your clipboard to email them.
Get your team on the same page
If your team wants to know why you're building one feature instead of another, you can send them links to the specific features they're wondering about to read the customer feedback. Or you can save each Feature Request page as a PDF and share it with them #oldschool.