Enrich your customer feedback with data from Segment
And as of today, you can send your customer data from Segment to Savio.
Why connect Savio to Segment?
Savio centralizes your team's customer feedback so you can do things like quickly see "features requested by customers on your 'Enterprise' plan", or decide between building Feature A or Feature B by seeing the Total MRR of customers who've asked for each one.
Your team centralizes customer feedback into Savio from anywhere they handle it: a support tool, CRM, survey tool, etc. Teammates use a Chrome Extension to enter feedback directly into Savio, which means they don't leave their support tool (or CRM, etc) to do it. When your teammates enter customer feedback, they also pick the customer who sent it in.
This is where Segment comes in: when you connect Savio as a Segment Destination, Savio pulls in your list of customers, their MRR, and plan information. To have a list of customers to choose from when entering feedback, you need to tell Savio how to get them.
When you pull your list of customers, and their Plan and MRR into Savio, you're able to choose from your list of customers when entering feedback:
You'll see the total MRR for all customers who asked for a feature in Savio:
And you'll also see plan and MRR for each customer that provided feedback:
How Segment Helps Product Teams
How to connect Segment to Savio
To get started, sign up for Segment, and turn on the Savio Destination.
Kareem is a co-founder at Savio. He's been prioritizing customer feedback professionally since 2001. He likes tea and tea snacks, and dislikes refraining from eating lots of tea snacks.
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