Update Savio Feature Request Status Automatically from Shortcut Stories

Savio recently launched our Jira integration, making it much easier for you to keep track of the status of feature requests as they moved through your Dev process.

And now, we’re launching a similar integration for those of you that use Shortcut project management software. Like the Jira integration, this Shortcut integration solves the following problem:

  • Your development team uses Shortcut to organize their dev process, but your Customer Success and Product teams track feature requests in Savio.

  • Your Devs sometimes forget to update the status of features in Savio or send update messages. 

  • So, your CS and Product teams have to send follow-up emails or Slack messages to your dev team to know a feature’s status.

The process is manual and annoying for everybody. 

The solution: automate the status updates with Savio’s Shortcut integration. This makes the process automatic and—dare we say it—refreshing.

Automatic status updates in Savio

For example, this “Android App 2.0” feature request has an “Untriaged” status in Savio. 

You link it to the Android App 2.0 story in Shortcut, where it also has an “Untriaged” status. Now, one of your devs changes the story to “Planned” in Shortcut.

You’ll see that the corresponding feature request has its status updated in Savio.

How does this feature work?

The integration is easy to set up, and we have step-by-step instructions that you can follow. At a high level, it works like this. 

1. Connect Savio and Shortcut

First, you have to set up the integration. 

2. Map Savio’s statuses to Shortcut’s

Once you’ve linked the two, you configure your statuses. You’ll choose which status options in Savio correspond to a story’s status in Shortcut. That way, Savio knows what status to use when a story gets moved to a new status in Shortcut. 

Remember, you can customize both your status options in Savio and in Shortcut so both your Dev team and your teams using Savio can create the workflows that work best for them.

3. Link feature requests to stories

After you map your statuses, you can link feature requests in Savio with Shortcut stories. You do that from inside a Savio feature request. 

You get two options. You can either find an existing story and link your feature request to it…

… or you can create a new story in Shortcut and then link to it. 

How does this integration help me?

This integration makes your life easier. Here’s how:

  • Removes tasks from your Dev team’s workflow. Devs no longer have to remember to send status updates to your Product team or switch tools to manually update Savio. And Product and CS don’t have to bug devs if they forget. 

  • Statuses are always current. Nothing falls through the cracks and you always know the current status of a feature. That means you can close the loop more quickly with customers after features are shipped. 

  • Eliminating needless communication. Slack is a blessing, but still: the fewer messages, the better. This integration helps cut down on unnecessary communication and work efficiently. 

Great! How do I set it up?

Want to get going? Our guide has everything you need to know to connect Shortcut to Savio.

And if you have any questions, just reach out.

Last Updated: 23-02-2022

Kareem Mayan

Kareem is a co-founder at Savio. He's been prioritizing customer feedback professionally since 2001. He likes tea and tea snacks, and dislikes refraining from eating lots of tea snacks.

Want more articles like this?

Leaders from Slack, Zapier, and Appcues read our newsletter to delight customers, lower churn, and grow expansion revenue.

Max 2 emails/month. Unsub anytime.
Contents

Start Tracking Feature Requests Today

  • Centralize product feedback from your voting board, Help Scout, Intercom, Zendesk, HubSpot, Slack, or any other tool with Zapier or our Chrome Extension
  • Prioritize feature requests by number of votes or total MRR, or for specific customer segments (like all customers on the "Pro" plan)
  • Share customer verbatims with your product and dev teams
  • Track Feature Request status as your dev team works on them
  • And close the loop with customers

Try Savio Free or learn more about Savio