How does the Zendesk integration work?

You install the Savio app inside Zendesk. When your team wants to track product feedback from a Zendesk ticket, they paste the feedback in the Savio app and submit. No leaving Zendesk and everything gets tracked.

How do I know if Savio logged the feedback successfully?

When Savio receives feedback, Savio adds an internal note in the Zendesk conversation acknowledging that the feedback was recorded successfully. This usually happens within a second of submitting the feedback.

What else does it do?

The integration automatically syncs your customer data in Zendesk with your feedback data. You can use that data to better prioritize feature requests. Learn more about the Zendesk integration here.