Savio is purpose-built for tracking customer feedback, which means:

• You don't leave your support tool, CRM, Google Docs, etc to track customer feedback (no digging through rows or cards to upvote the right feature)
• Customer feedback is saved with the customer, account, and account properties like MRR and Plan
• Triage customer feedback and link it to feature requests to you can quickly see and compare feature requests by number of requesters and total MRR
• You can filter requests by people on a specific plan or who share attributes you care about (like requests from a specific geography)
• You can quickly close the loop with customers when you build what they asked for

Closing the loop when you build a feature is a powerful way to delight your customers. With Savio you can:

• Customer are less likely to churn when they feel like you are listening to their feedback
• Delight customers by thanking them for their feedback when you ship their requests
• Close the loop by sending email to multiple customers in one shot - directly from Savio
• Email key requesters personally from your email client instead of through Savio
• BCC your CRM so all customer communications are kept in your source of truth
• Ensure customer replies to your Close the Loop email go to your support tool (or anywhere else you choose)