13 UserVoice Competitors that Will Save Your SaaS Startup $15,000 a Year

UserVoice pioneered feature request tracking and was instrumental in bringing our industry closer to being truly customer-centric.

Props to UserVoice.

But as massive as they are in the feedback space, their product isn’t all that… special. It’s essentially just a customer voting board. Yes, UserVoice is able to segment feedback data based on customer attributes. We think that’s really important and a great feature.

But there are a lot of drawbacks to UserVoice.

It can be clumsy to use. Its user interface needs a facelift. It has few native integrations, and it’s not easy for your customer-facing teams to put in feedback from the communication tools they use. It doesn’t let you easily “close the loop” with customers and tell them when you’ve built what they requested. And its design probably biases your users’ feedback.

But most of all, it’s really expensive. UserVoice pricing runs from $799 per month for the essentials of feedback tracking. It’s $899 if you want an in-app feedback widget and $1,349 to connect customer data with their product ideas (for these same features, Savio costs just $79 per month).

\$1,349 per month—Over $16,000 a year—might be acceptable to Microsoft, but most other software companies need to think twice about justifying that price. (And actually, even Microsoft is getting out of UserVoice).

Microsoft is moving away from UserVoice… maybe it’s time you found some alternatives too.

What are your other options?

Here’s a list: the 13 best UserVoice competitors and top alternatives out there. We’ve listed their advantages, disadvantages, and how much you’d save if you switched from UserVoice.

• 1. Savio

• 2. Aha

• 3. Productboard

• 4. Canny

• 5. Hotjar

• 6. Pendo

• 7. Useresponse

• 8. UserTesting

• 9. Upvoty

• 10. Convas

• 11. Feature Upvote

• 12. Hellonext

• 13. Nolt

Are we missing one? Drop us a message and we’ll add it.

1. Savio

Savio is a fantastic customer feedback tracking tool and probably the best UserVoice alternative out there (if we do say so ourselves).

Savio centralizes feedback in one place

Savio’s like a Swiss Army Knife: it fits with any feedback channel. It has a ton of native integrations, including with all the classics: Intercom, Zendesk, Salesforce, Slack, and more. You can easily track feedback from email by just clicking “Forward”. And it allows you to easily collect feedback from any web-based application with lots of integrations and a chrome extension.

These let you set automations so you can simply tag a conversation as feedback and have it sent directly to your feedback vault.

Savio organizes and segments your feedback and feature requests

It has a powerful segmentation and filtering system so you can learn what your most valuable customers want, what your churned customers would have liked, and so on. For example, we make it simple for you to filter and sort feedback to understand:

• What your highest MRR customers think of your product

• What features your churned customers were asking for

• What feedback prospects are leaving for your sales team

• What customers on your free plan say they would pay for

Here, we’ve filtered feature requests so you can see only those with a cumulative MRR over $500.

Savio unites your team around your customers

Actioning feedback requires coordinating between several teams: Sales, Customer Success, your helpdesk, Marketing, Development, and others. Savio helps keep everyone on the same page by making it easy to share and analyze product feedback in a way that is accessible.

Share your feedback with your teams to justify product decisions or answer questions.

You can even run your product meetings using Savio.

Savio helps close the loop

And it has a feature that lets you easily close the customer feedback loop, letting you quickly follow up with customers when you act on the feedback they’ve given you.

A better voting board

Savio also has a feature voting board like UserVoice, but unlike UserVoice, it’s built so that responses from some customers don’t feedback from others. So you get unbiased data while boosting customer engagement.

This tool does everything UserVoice does, and it does it better. And it’s way easier on your bottom line.

Advantages:

• Unbiased voting board lets you see what your customers really want.

• Easy for all your teams to push feedback in from the tools they already use

• Segmentation lets you get a clear picture of which customers need what

• Way more affordable

• Integrations with Zendesk, Intercom, Help Scout, HubSpot, Segment, Slack, and more

• Build evidence-based roadmaps that display customer context like the number of requests for each feature

Disadvantages:

• No survey functionality to solicit customer feedback

How much does Savio cost?

Savio starts at $39/m. For a product management team with 5 seats that want to segment features by customer data, Savio would cost you $235/m or $2,820 annually.

Switching from UserVoice to Savio would save you over $13,300 per year.

Note: Savio helps B2B SaaS Customer Success, Product, and Sales teams organize and prioritize product feedback and feature requests. Learn more about Savio here.

Read more: Tips for a better feature request tracking system

2. Aha

Aha! is one of UserVoice’s top competitors. Aha! is really a product management tool with a public feature voting board and roadmap tool added on. Key features include a feature prioritization process and the ability to capture feedback in the Aha! app.

Advantages:

• Allows you to connect feature requests with a product management software suite

• Feature request voting lets you see which features are generally popular

• Product roadmaps can be kept private or made public

Disadvantages:

• Unlike UserVoice and Savio, you can’t segment your feature requests by customer attributes

• It’s missing integrations with key customer communication tools like Intercom and Help Scout

• There’s no simple close the loop workflow when you build what a customer wants

How much does Aha! Cost?

Aha! price is $59/m per user for basic features, and goes up to $149/m per user for all the features. If you have 5 product management seats with the features you need to replace UserVoice, Aha! would cost you $745/m.

Switching from UserVoice to Aha! would save you over $7,000 per year.

3. Productboard

Productboard is another product management software suite with a user feedback board added on. Its key features include the ability to easily pull feedback from email, a set of frameworks for helping prioritize features, and visual product roadmap templates.

Advantages:

• Makes it easy to build your roadmap on customer feedback

• Lots of integrations including Zapier, Zendesk, Slack, and Salesforce

• Connects with Jira, Github, and Trello on the development side

Disadvantages:

• No way to easily segment your feedback data based on customer attributes like MRR

• Doesn’t allow you to easily close the loop with customers

• The public board doesn’t really enable voting, it simply lets customers rank importance—which is a slightly different metric

How much does Productboard cost?

Productboard is $20/m per maker for the basic features and goes up to $80/m for all the features. If you have 5 product management seats with all the features you need to replace UserVoice, it would cost you $400/m.

Switching from UserVoice to Productboard would save you about $11,300 per year.

Read more:

• Productboard vs UserVoice: Which Product Management Tool is Better?
• Less Frustrating Productboard Alternatives

4. Canny

Canny is another public voting board with an elegant, professional design. Canny adds on customer profiles as well as a public-facing product roadmap that lets your users know what you’re planning to build next.

Advantages:

• It’s easy to use and set up

• You can do some segmentation of data based on customer profiles

• The product development roadmap feature helps keep your users engaged

Disadvantages:

• Expensive

• Initially designed for teams that build in public

How much does Canny cost?

Canny is $400/m for the first 5 makers, and $40/m for each additional one. If you have 5 product management seats, it would cost you $400/m. There is also a more limited free plan. Switching from UserVoice to Canny would save you about $11,800 per year.

Read more:

• UserVoice vs. Canny: Which PM Tool Should I Choose?
• 13 Canny Alternatives for Customer Feedback Management

5. Hotjar

Rather than feature requests, Hotjar focuses on user experience feedback. It is a behaviour analytics tool that lets you see how your customers interact with your website or application, including a heatmap of where their mouse goes and where they click. Key features include heatmaps, video recordings of users, and a customer satisfaction survey tool.

Advantages:

• Integrations with HubSpot CRM, Shopify, Wix, Squarespace, and WordPress

• You can see exactly how your customers use your app

• Surveys let you contextualize behaviour data

Disadvantages:

• Doesn’t let you collect feature requests from customers in a single place

• There’s limited segmentation of users, which means it’s difficult to pull insights about certain groups of users or demographics

• Doesn’t let you close the loop when you follow through on customer feedback

How much does Hotjar cost?

Hotjar costs $99/m to track up to 500 sessions a day. It goes up to $389/m for 4,000 sessions.  If you have 5 product management seats and wanted to track 500 customer sessions, it would cost you $99/m.

Switching from UserVoice to Hotjar would save you $15,000 per year.

6. Pendo

Pendo is another platform that focuses primarily on customer experience. It has way more functionality than UserVoice including a way to onboard your new users to your software, tools to increase engagement with features, as well as a feedback management tool. Features include sentiment analysis of feedback data, customer journey analysis, and visualization of trends by segment.

Advantages:

• Provides sophisticated ways to analyze your customer use and feedback data

• Sentiment analysis allows you to see how your customers feel about your product

• You can customize dashboards

Disadvantages:

• User feedback data isn’t ideal for collecting or prioritizing feature requests

• Segmentation is limited; for example, you can’t filter by MRR

• It’s not easy to close the loop with customers when you build what they ask for

How much does Pendo.io cost?

Pendo’s prices aren’t listed on the website, but we found that companies have paid between $2,000 and $12,000 a year and have been quoted up to $30,000. If you paid on the low end of that spectrum, you’d pay about $167 a month.

Switching from UserVoice to Pendo would save you at most about $16,000 per year—but possibly much less. It could even cost you significantly more.

7. Useresponse

Useresponse is more focused on customer support, but it does offer a customer feedback software tool that works a lot like UserVoice. It collects feedback in a public feedback collection portal or in a private portal just for internal teams. Key features include the ability to have boards for several products, support for multiple languages, the ability to anonymously vote for ideas, and a visual product roadmap tool.

Advantages:

• Anonymous voting helps reduce users from biasing each others’ feedback

• You can use triggers to automate how feedback is processed

• You can use widgets so users can leave feedback right on your site

Disadvantages:

• You can’t segment by customer attributes like MRR

• Very limited reporting and analytics

• You can’t close the loop with customers

How much does UseResponse cost?

UseResonse is $124/m for one user of the feedback software solution. It goes up to $222/m for 5 users, or $2,664/m.

If you have 5 product management user seats, switching from UserVoice to UseResponse would save you more than $13,500 per year.

8. UserTesting

UserTesting is a very different alternative to UserVoice—it helps you conduct user testing research. It provides a platform where you can watch users interact with your product and ask them for feedback. You can even record them using your product.

Advantages:

• Diverse testing panels help you understand what different segments of your customer base may think of your product

• It’s quick to get feedback from panels of users

• You can connect your own users to the platform

Disadvantages:

• No feature request voting board, although you could link up UserTesting with another tool like Savio for this feature

• The sample sizes can be quite low

• Audio and video quality of testers can vary

How much does UseResponse cost?

UserTesting’s prices aren’t publicly listed, so you have to contact them for a quote.

9. Upvoty

Upvoty is a public feedback board tool with a product roadmap feature as well as a changelog. Key features include single sign-on (SSO), the ability to embed widgets in your product, and a custom domain name.

Advantages:

• Anonymous voting reduces voting bias

• Your internal teams can use private boards

• You can moderate and approve posts

Disadvantages:

• You can’t segment by customer attributes like MRR

• It’s not easy to bring in feedback from email or other web apps without integrations

How much does Upvoty cost?

Upvoty starts at $15/m for three team members and basic features and 150 users. It goes up to $49/m for unlimited users and team members. If you have 5 product team members you’d pay $49/m for Upvoty, or $588 per year.

Switching from UserVoice would save you $15,600 per year.

Read more: 9 Upvoty Alternatives for More Sophisticated Customer Feedback Management

10. Convas

The Convas software suite consists of three tools: a feedback board, a public product roadmap, and a feedback widget. Its key features include automatic messages to alert customers when you’ve built something they asked for, the ability to moderate posts, and the ability to tag feedback to filter it.

Advantages:

• It’s easy to close the loop with customers

• Product roadmaps keep customers engaged

• The feedback widget allows customers to leave feedback without leaving your site

Disadvantages:

• There are few integrations with other customer communication tools

• It’s not easy to segment based on customer attributes like MRR

• There isn’t a sophisticated way to prioritize customer feedback besides looking at the number of people that voted for it

How much does Convas cost?

Convas is $15/m for 100 users and then $15 for each additional 100 users. It’s $150/m for unlimited users. If you had 500 users, you’d pay $75/m or $900 per year.

Switching from UserVoice would save you about $15,200 per year.

11. Feature Upvote

Feature Upvote is a simple, straightforward tool that collects features in a public voting board. Users don’t have to log in, so it’s easy for them to engage. Key features include support for several languages and tags to identify the status of ideas.

Advantages:

• It’s easy to set up and use

• It’s easy for customers to vote even without logging in

• You can easily find out which of your features are most popular

Disadvantages:

• You can’t slice and dice your data to see what your most valuable customers want

• It’s not easy to close the loop with customers

• Few integrations with the tools you use to receive feedback

How much does Feature Upvote cost?

Feature Upvote is $79/m per board or $948 per year.

If you had 1 board for your product, switching from UserVoice would save you about $15,200 per year.

12. Hellonext

Hellonext adds a product roadmapping tool and changelog onto the standard public voting board. Its key features include SSO, custom roadmaps, and a changelog.

Advantages:

• It’s easy to see which of your features are the most popular

• You can customize your feedback forms

• Lots of integrations with popular communication apps like Intercom, Trello, and Slack

Disadvantages:

• Lower-priced plans are missing key features like integrations

• It’s not easy to close the loop with customers from Hellonext

• It’s missing the ability to segment data to find out which customers are asking for which features

How much does Hellonext cost?

Hellonext starts at $12/m for one board and one manager. It goes up to $50/m for unlimited boards and 10 managers. If you have 5 product team members you’d pay $50/m for Hellonext, or $600/year.

Switching from UserVoice would save you about $15,600 per year.

13. Nolt

Nolt couples its voting board tool with a visual roadmap. Key features include anonymous voting, markdown support, and the ability to automate tasks with webhooks.

Advantages:

• You can make voting anonymous so votes don’t bias other customer’s feedback

• Nolt supports several languages

• You can easily turn your feedback into a visual roadmap

Disadvantages:

• You can’t segment your data

• You can’t easily close the loop with customers

• There isn’t a sophisticated way to understand how to prioritize your features

How much does Nolt cost?

Nolt is $25/m per board. If you had a single product board, switching from UserVoice would save you about $15,800 per year.

Save over $15,000 with one of these top UserVoice competitors

You can absolutely do better than UserVoice for the price and for the features. The best competitors of UserVoice listed above each have way more functionality and are much cheaper.

If UserVoice isn’t working for Microsoft, it might be time you look for other options too.

Consider putting Savio at the top of your list. We make it easy to deeply understand what your customers want and prioritize the right features. And depending on your plan, you could save over $13,000 a year by switching to us from UserVoice.

Start a free trial to take Savio for a spin. We’ll help you make a better product, delight your customers, and reduce churn.

Read Next: Find the right product management tool

Last Updated: 2023-04-27

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